(CAPPS) Implementing Cisco Collaboration Applications v1.0

Course Objectives

After completing this course, you will be able to meet these objectives:

  • Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment
  • Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment
  • Implement Cisco Unified IM and Presence and Cisco Jabber Desktop and Mobile using BYOD
  • Integrate Cisco VCS and Cisco TMS into a Cisco collaboration deployment

Prerequisites

Course Prerequisites

  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing
  • Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
  • Basics of digital interfaces, PSTN, and VoIP
  • Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployments

Pricing and Schedule

Classes are offered in multiple locations throughout the globe as well as through our unique Virtual Attendance options. Typically courses are offered 1-2 times each month. For more information contact us below.

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Course Outline

Module 1: Cisco Unity Connection

  • Lesson 1: Designing and Deploying Cisco Unity Connection
  • Lesson 2: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Lesson 3: Configuring Cisco Unity Connection Users, Templates, and Class of Service
  • Lesson 4: Configuring the Cisco Unity Connection System
  • Lesson 5: Implementing Cisco Unity Connection Dial Plan and Call Management
  • Lesson 6: Configuring Unified Messaging
  • Lesson 7: Troubleshooting Cisco Unity Connection
  • Lesson 8: Deploying Voice Mail Redundancy in Branch Offices

Module 2: Cisco Unity Express

  • Lesson 1: Designing and Deploying Cisco Unity Express
  • Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Lesson 3: Configuring Cisco Unity Express User Accounts and Features
  • Lesson 4: Configuring Call Routing with Cisco Unity Express Auto-Attendant
  • Lesson 5: Troubleshooting Cisco Unity Express

Module 3: Cisco Unified IM and Presence Implementation

  • Lesson 1: Designing and Deploying Cisco Unified IM and Presence
  • Lesson 2: Describing Cisco Unified Communications IM and Presence Components and Communication Flows
  • Lesson 3: Integrating Cisco Unified Communications IM and Presence
  • Lesson 4: Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
  • Lesson 5: Configuring Cisco Jabber Mobile and Integrating Directory Servers
  • Lesson 6: Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components

Module 4: Video Provisioning and Integration in a Unified Communications Deployment

  • Lesson 1: Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
  • Lesson 2: Describing Video Infrastructure
  • Lesson 3: Describing Cisco TMS

Labs

  • Lab1: Integrating Cisco Unity Connection with Cisco Unified Communications Manger
  • Lab 2: Configuring Cisco Unity Connection Users
  • Lab 3: Configuring Cisco Unity Connection System Settings
  • Lab 4: Implementing Cisco Unity Connection Call Management
  • Lab 5: Configuring Cisco Unified Messaging
  • Lab 6: Troubleshooting Cisco Unity Connection (Optional)
  • Lab 7: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Lab 8: Configuring Cisco Unity Express System Setting and Users
  • Lab 9: Implementing Call Routing with Cisco Unity Express Auto-Attendant
  • Lab 10: Troubleshooting Cisco Unity Express (Optional)
  • Lab 11: Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
  • Lab 12: Configure Unified Communications IM and Presence Features and Implement Cisco Jabber
  • Lab 13: Configure Cisco Jabber Mobile and Integrate Directory Servers (Optional)
  • Lab 14: Troubleshoot Cisco Unified Communications IM and Presence (Optional)
  • Lab 15: Provisioning with Cisco Prime Collaboration
  • Lab 16: Deploying Cisco TMS and Video Applications

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