(CTCOLLAB) Troubleshooting Cisco IP Telephony and Video

Course Objectives

After completing this course, you will be able to meet these objectives:

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleschoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manager mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues

Prerequisites

Course Prerequisites

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

Pricing and Schedule

Classes are offered in multiple locations throughout the globe as well as through our unique Virtual Attendance options. Typically courses are offered 1-2 times each month. For more information contact us below.

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Course Outline

Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions

  • Lesson 1: Identifying Cisco Collaboration Deployments
  • Lesson 2: Using Troubleshooting Methodology
  • Lesson 3: Using Troubleshooting and Monitoring Tools

Module 2: Cisco Unified Communications Manager Troubleshooting

  • Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues
  • Lesson 2: Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Lesson 3: Troubleshooting Database Replication Issues
  • Lesson 4: Troubleshooting LDAP Integration Issues

Module 3: Cisco VCS Troubleshooting

  • Lesson 1: Troubleshooting Endpoint Registration Issues
  • Lesson 2: Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
  • Lesson 3: Troubleshooting Database Replication Issues
  • Lesson 4: Troubleshooting LDAP Integration Issues

Module 4: Call Setup Issues

  • Lesson 1: Describing Call Setup Issues and Causes
  • Lesson 2: Troubleshooting On-Net Single-Site Calling Issues
  • Lesson 3: Troubleshooting On-Net Multisite Calling Issues
  • Lesson 4: Troubleshooting Off-Net Calling Issues

Module 5: ILS and GDPR Issues

  • Lesson 1: Troubleshooting ILS and GDPR

Module 6: Cisco Unified Communications Manager Mobility Issues

  • Lesson 1: Troubleshooting Device Mobility Issues
  • Lesson 2: Troubleshooting Cisco Extension Mobility issues
  • Lesson 3: Troubleshooting Cisco Unified Mobility Issues

Module 7: Cisco TelePresence Management Suite Issues

  • Lesson 1: Troubleshooting Cisco TMS Issues

Module 8: Voice Quality and Media Resources Issues

  • Lesson 1: Troubleshooting MTP issues
  • Lesson 2: Troubleshooting Transcoder Issues
  • Lesson 3: Troubleshooting Audio and Video Conferencing Issues
  • Lesson 4: Troubleshooting Audio and Video Quality Issues

Labs

  • Lab1: Troubleshooting Gateway and Endpoint Registration Issues
  • Lab 2: Troubleshooting LDAP Integration Issues
  • Lab 3: Troubleshooting Endpoint Registration Issues
  • Lab 4: Troubleshooting LDAP Integration Issues
  • Lab 5: Troubleshooting On-Net Single-Site Calling Issues
  • Lab 6: Troubleshooting On-Net Multisite Calling Issues
  • Lab 7: Troubleshooting Off-Net Calling Issues
  • Lab 8: Troubleshooting ILS and GRDR
  • Lab 9: Troubleshooting Device Mobility Issues
  • Lab 10: Troubleshooting Extension Mobility Issues
  • Lab 11: Troubleshooting Cisco Unified Mobility Issues
  • Lab 12: Troubleshooting Cisco TMS Issues
  • Lab 13: Troubleshoot Transcoder Issues
  • Lab 14: Troubleshooting Issues with Audio and Video

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