Privacy & Terms

Corporate Naming

NetCertExpert, Inc. is also "doing business as" (DBA) NC-Expert.

Throughout this site NetCertExpert, Inc., NetCertExpert, and NC-Expert may be used interchangably.

All these iterations refer to the same company.

For contact information, please see bottom of webpage.

Member Account Security

If any services require you to open an account, you must complete the registration process by providing us with current, complete, and accurate information as prompted by the applicable registration form.

You also will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. We recommend that you keep this information in a secure location and do not disseminate it to anyone else.

You are entirely responsible for any and all activities that occur under your account (excluding any breaches of your account that occur within NC-Expert). You agree to notify NC-Expert immediately of any unauthorized use of your account or any other breach of security.

NC-Expert will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by NC-Expert that result from someone else using your account or password. You may not use anyone else’s account at any time.

Electronic Purchases

All electronic product purchases and pre-orders are final, nonrefundable, and nontransferable to any third party unless a prior licensing agreement is documented in writing.

Electronic accounts suspected of being used by any party other than the purchaser or single intended recipient are subject to revocation without prior notice at the complete and sole discretion of NC-Expert. Accounts suspended in this manner will not be eligible for refund or store credit for any used or unused portion of the subscription.

All electronic products are subject to copy-protection schemes, including, but not limited to, passwords, dynamic URLs, and unique and unremovable watermarks.

Any discounts, price modifications, or special deals offered by our Sales team associates, or website, are valid only when purchased directly through nc-expert.com by the end user and are not valid through any of NC-Expert’s affiliates, partners, or resellers.

Course Enrollment and Payment

Terms and Conditions

Students may register for courses online or by phone:

  • Online (where available): Complete the Enrollment Form on the website and submit. You will be sent an invoice for your required class and payment details will be requested.
  • Telephone: call our representatives at (USA) 1-855-941-2121

Full payment must be received at least 10 business days prior to class start date. Acceptance on a course after this time is at the sole discretion of NC-Expert.

Class enrollment is accepted on a first-pay first-serve basis. A seat may be temporarily reserved using an electronically-submitted official enrollment request form or by returning (by email or fax) a signed copy of a quote; however NC-Expert cannot guarantee any seat(s) until full payment has been received and a confirmation email has been issued by NC-Expert.

Students who have not paid in full, or do not have special agreement to attend, will not be admitted to the class.

Questions? Submit an email to our representatives at sales@nc-expert.com

Fees

The registration fee covers course instruction, course materials where stated, and any additional items as described on this website.

All other fees and costs including exams, student travel (incl. airfare, parking costs, etc), student accommodation, student meals, and/or international class materials shipping charges for virtual class attendees, are not included in the course registration fee.

Discount Policy

Any and all discounts or reduced price classes are offered for cash purchases only. Cash purchases include payment by credit card, cashier’s check, bank wire transfers, or cash. Payment using voucher(s) does not qualify the candidate for any automatic discounts or reductions in class price. Vouchers will be applied only against the full (“regular” or “standard”) price of the class(es).

Discounts may be offered and, if applied, may restrict access to, or eligibility for, promotions and “included free materials” as listed on NC-Expert’s website, in email communications, or as described in any other marketing materials. Such “included materials” may include class manuals, study guides, course guides, online exam preparation aids, exam vouchers, future discount offers, and/or any other marketing offers or promotions. Award of these items to a student, after a discount is applied to their enrollment, is wholly at NC-Expert’s discretion.

Applying multiple discounts to any one class is not permitted. Where multiple avenues of discounts are accessible to a student, only one discount may be applied to the applicable class. By requesting the application of a specific discount, or accepting a discounted price offer, student agrees that all other alternate applicable discounts are forfeited.

In addition, courses where a promotional discount applies must meet the following conditions at the time of registration as well as any other terms and conditions listed on this website in conjunction with the discount/promotional offer:

  • Discount does not apply to Partner-delivered classes
  • Voucher payment cannot be combined with any discount
  • Any/all savings voucher offers are non-refundable and cannot be combined with any other preexisting or promotional discounts
  • Promotional offers are restricted to availability, and dates are listed with each Special Offer
  • All purchases are final at the time of registration
  • Payment in full must be received prior to attending the class to receive promotional discount
  • Discounts for students utilizing company Purchase Orders are offered at the discretion of NC-Expert

Pre-purchased Class Voucher

Attendance in any class(es) purchased using the Pre-purchased Class Voucher (PCV) scheme must be commenced within 12 months of voucher purchase date.

Student may select a class start date at time of voucher purchase, or defer selection until they know their schedule. The selected class must start within 12 months of date of voucher purchase.

If class date selection is delayed – upon enrolling, the student must quote the unique Voucher ID number, which can be applied only once to the purchased class.

Voucher is not valid for use against any other class type (i.e., a CWNA class voucher cannot be used against a CWAP class, etc.).

Note: Voucher expires 12 months from purchase date. Payment is forfeited and no refunds will be given.

Accepted Methods of Payment

NC-Expert accepts the following methods of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diner’s Club
  • Cisco Learning Credits (CLCs)
  • CWNP Training Vouchers
  • Company Purchase Order + associated Corporate Check
  • Please note that checks must be made payable to NetCertExpert, Inc. and Credit Card payments may show "NetCertExpert, Inc." in the vendor field.(Please see our "Naming" section, on this page, for clarification.

    Students outside the US must pay by credit card. Payment is accepted only in US Dollars.

    Student payments are to be received at least 10 days before the start date of class. Students unable to provide payment 10 days before the start date of class may be given a tentative seat in the class but risk losing their seat in the course if another student pays in full for the tentatively reserved seat.

    Personal checks (drawn on a US bank) may be accepted, at NC-Expert’s discretion, no less than 15 days prior to class start. We recommend that any payments being made less than 15 days prior to class start should be made using credit card or other guaranteed form of payment. If a personal check is not honored, the student is responsible to pay an NSF (returned check) fee of $50 along with any penalties for late cancelation of class attendance.

    Corporate payments using Purchase Order: the student is ultimately responsible for ensuring their company pays the invoice. If corporate payment is not made for any reason, the student will be held liable.

    Payment using Cisco Learning Credits (CLCs): student must submit Sales Order (SO) number of CLC purchase; expiration date of CLCs, and “Team Captain” name at least 10 days prior to class start. If CLCs are found to be invalid for any reason (SO number not valid, CLCs expired, etc.), Student agrees to be responsible for full payment of class price to NC-Expert.

    Purchase Order Payment

    Purchase Orders may be accepted by NC-Expert as guarantee, by a student's employer, of payment for training services. NC-Expert will provide agreed training services based on a "good faith" acceptance of the Purchase Order.

    Payment of Invoices based on Purchase Orders should be made *no later* than 30 days from the last day of class.

    Invoices, based on Purchase Orders, may be paid by credit card, corporate check, or by wire transfer.

    Please note: Invoices, based on Purchase Orders, paid later than 30 days from the last day of class may be subject to a "late payment" fee of up to 10% of the Invoice's value.

Virtual Class Enrollment

Student confirms that they satisfy the appropriate technical requirements for access to their selected class and its related materials.

Student understands and agrees that all virtual classes are delivered live and in real time, and based on Pacific time, unless otherwise stated.

Student further understands and agrees that all virtual classes will be delivered in the English language unless otherwise stated. Translation services (available upon advance request) can be provided to the student for an additional fee.

Virtual Class Materials and Shipping

Student understands and agrees that no Virtual/Live online hardcopy class materials (where applicable) will be shipped to student, or access provided, until full payment for instruction (and shipping/handling where applicable) has been received by NC-Expert and confirmation email has been issued.

For Virtual students, we strongly recommend that enrollment is completed (including fee payment) no less than 30 business days prior to class start date.

If student’s delay in payment causes a delay in shipping and, by extension, student’s receipt of the Virtual/Live online class materials, or if materials are detained or delayed by customs officials for inspection, student agrees that NC-Expert will be held blameless.

Students located outside the contiguous United States may be charged a class materials Handling and Shipping Fee for physical materials, of up to $250.00(US) to cover incurred costs of handling and international shipping. Handling and Shipping fee will be charged and invoiced in advance, in addition to course fees.

Due to mailing logistics (shipping times, customs delays, etc.), class materials sent outside the contiguous United States** may be delayed and may not arrive in time for the commencement of the virtual class.

This situation arises more so where orders for class attendance are placed in close time proximity to the virtual class scheduled start date. If materials do not arrive with the student in time for the virtual class scheduled start date, it is considered and agreed to be due to no fault of NC-Expert and the student agrees to not hold NC-Expert liable for any delay in receipt of class materials. It is suggested that the student still attend the virtual class as planned, and the student will then be allowed to resit the same virtual class at a future agreed time as a ‘repeat student’ if they so wish. This resit is subject to our re-attendance policy.

Although every effort will be made to provide students with the most recent edition of class materials Student is aware, accepts, and agrees that for a period of up to nine months following a course update NC-Expert is bound by company policy to exercise its FIFO procedure in order to keep costs and class fees down. Previous edition materials will be shipped to students, in order of enrollment, until company’s previous edition materials stock is exhausted.

For Cisco Students attending Virtual / Live Online classes: Please note that NC-Expert policy is that all students attending Virtual / Live Online classes will be provided with course materials in electronic format only. Hardcopy materials will *not* be provided. If Student requires hardcopy class materials, a request must be made in writing, and additional fee(s) will be incurred. Requested hardcopy materials will not be shipped to student until course fee plus any/all additional fee(s) have been paid.

For CWNP Virtual / Live Online classes: Please note that, at the time of writing this page, CWNP does not produce its official class materials (Study Guide, etc.) in electronic format. NC-Expert is contractually bound to provide its students with the official CWNP hardcopy materials which must be physically mailed to Virtual/Live Online class attendees.

**or within the United States, if enrollment is completed within two weeks of class start date.

Reschedule of Virtual Class Attendance

If a Student elects to attend class remotely/virtually, NC-Expert will mail hardcopy CWNP (or requested Cisco) class materials to the Student.

If, after shipping any materials, the Student is unable to attend the class, the Student may retain the materials and reschedule the class date. (Alternatively, the Student may choose to return the materials to NC-Expert, pursuant to the next paragraph.) However, the class must be rescheduled to an available class date within 6 months of the original class start date.

If the Student decides to retain the shipped Student Materials, please note the following. In cases where:

  • the Student Materials are misplaced/lost by the Student,
  • prior to the class reschedule date the Student Materials are declared “retired” by the provider, and/or
  • prior to the class reschedule date the Student Materials are updated by the provider

...NC-Expert will not be responsible for replacing the Student’s Materials (and/or Lab Access, if applicable).

An exception to this is in the case where the Student returns the materials to NC-Expert, in their original packaging, using tracked mailing, and the package is postmarked prior to the start date of the student’s original scheduled class (see previous paragraph).

Student is solely responsible for rescheduling their class attendance within the permitted period (6 months). NC-Expert’s public schedule of classes is available on its website.

Virtual / Live Online Class Attendance

We highly recommend in-person training, but understand that this may not always be an ideal solution for every situation.

In response to requests from a number of our clients with regard to the rising costs of employee travel and hotel accommodation, NC-Expert has implemented an alternate option for delivery which will enable employees to remain in their home/office location… saving TIME and MONEY!

Our “Virtual/Live Online” format is an instructor-led, real-time, interactive training solution which replaces the need for the candidate to sit in a classroom face-to-face with the instructor… but reaps the benefits of live instruction!

Our “Virtual/Live Online” delivery format is also known as “Remote Access”. This enables students to interact with the instructor as if they were in the classroom, but without the need for lengthy travel and absence from home.

SAVE, SAVE, SAVE!

This format will save our customers money and, above all, their valuable time! Now there is no need to fly/drive or spend time and money in a hotel… AND we still offer great prices!!!

Many people have not previously attended Live Online or “Virtual” classes.

Here are some answers to questions we are typically asked…

What is a “Virtual” class?

A Virtual Class is a real-time event, hence it is also referred to as “Live Online” or “Remote Access” attendance. The only real difference between attending in-person and attending virtually is that you are accessing the classroom from a different location and are not physically in the room with the instructor and other students.

Virtual Classes are not pre-recorded classes, nor are they recorded for later playback. You will not be able to access any recordings of the class. Our virtual classes are all delivered live, in real-time.

If attending a Virtual Class you would:

1. Log in to the WebEx session from your computing device at the start of the class day. The log-in time will be posted by the instructor. (As a heads up, our classes usually begin at 9:00AM Pacific, unless otherwise stated.)

2. Interact in real-time with the instructor and other students – as if you were in the room with them. You would see and hear the class presentation from the instructor, watch demonstrations, you might interact in a lab environment, and verbally respond to questions from the instructor.

3. Log out of the session at the end of the class day.

4. Repeat this process for each day of class.

Attendance in a Virtual Class will require your full attention – almost as if you were on-site at our facility. You will not benefit fully if your attention is distracted with work or other demands.

NC-Expert often provides “blended classes” in which some students are in the classroom with the instructor, and other students attend virtually/remotely. Contact us for details of these classes.

Class timing: what is it?

NC-Expert’s virtual classes are hosted at our main training facility in Pleasanton, California, USA (near San Francisco).

A standard class day is 9:00AM to 5:00PM (Pacific time).

Our “Virtual” (remote access) classes run in Pacific time, unless otherwise stated.

USA east coast, and international students will not necessarily be listening to lectures until midnight! For select classes we have a lecture component and then a lab component for each day’s training (this includes most of the CWNP portfolio and some Cisco classes). Virtual students who attend these specific classes will be invited to do labs the following morning while awaiting the start of lectures.

As an example (this does not apply to all classes, but is a general guideline):
Day 1
9:00AM (Pacific) Class/Lecture session start
-Lunch break- (instructor will advise regarding specific timing)
2:00PM (Pacific) Class/Lecture session concludes
2:00PM (Pacific) Practice Lab session start
5:00PM (Pacific) Practice Lab session concludes

As you can see, the Practice Lab portion of the class extends for the final 3 hours of the class day.

East coast USA students, for whom Day 2 Lectures do not start until 12:00pm (Eastern) (see time zone comparison below) are welcome to perform the Day 1 Lab session assignments during their Day 2 morning (9am-12pm Eastern) while waiting for Day 2 Lectures to begin.

Make sure you take note of Time Zones!

Don’t forget the time zone equivalencies… examples below:

  • 6:00AM Hawaii (UTC-11 hours)
  • 8:00AM Alaska (UTC-9 hours)
  • 9:00AM Pacific (UTC-8 hours)
  • 10:00AM Mountain (note: Arizona does not observe Daylight Saving Time except in the Navajo Indian Nation)
  • 11:00AM Central
  • 12:00PM Eastern (UTC-5 hours)
  • 5:00PM London, UK (UTC+0 hour)
  • 6:00PM Paris, France (UTC+1 hours)
  • 8:00PM Dubai, UAE (UTC+3 hours)

What Technology do I need to attend a Virtual class?

You will need the following components:

1. A computing device (desktop, laptop, or appropriately enabled iPad or similar device)

2. Sound device(s)

~ speakers on the computing device – so you can hear what is being said

~ a microphone or other voice-transmitting device – so you can communicate verbally

~ or a phone* – to accomplish both the above tasks

3. Internet connection

4. WebEx enablement

NC-Expert regularly uses Cisco WebEx as the delivery platform for its web-based classes, webinars, group mentoring sessions, and meetings. We think this a high-quality product which is an ideal communications solution for the training environment owing to its abundance of features which enhance the students’ experience.

*Please note – while we recommend that our students use VoIP on their computer, Internet connection speeds and performance will vary region by region and by time of day. If the student elects to use their telephone for communication, calls will be made to NC-Expert’s conferencing utility at student’s own expense.

I have been confirmed as enrolled in the class. What happens next?

We use Cisco WebEx as our virtual attendance delivery platform.

Once you are enrolled in a class and have selected Virtual attendance, you will receive an emailed invitation from your instructor which will contain step-by-step instructions for connection and logging in.

The invitation email you receive will provide access to download plug-ins which will enable WebEx to run successfully on your device.

The invitation email also provides the facility to test the compatibility of your system with WebEx. The test is very simple and takes only a moment. (Please ensure this test is passed prior to class start.)

Please note: you do not need a WebEx account for attendance in our classes.

If you have any problems, contact us!

General Information

Please advise us of your attendance method upon enrollment. If no preference is made known, the “In-person” option will be assumed by default.

In order to be fair to all our students, in various time zones, please be aware that our “Virtual/Live online” classes commence each day at 9:00AM and conclude at approximately 5:00PM (Pacific time), and will be provided in English language only.

As with the “In-person” option, “Virtual/Live online” candidates are required to attend all hours of each regular full-day class session to receive class credit.

Meeting Etiquette

Suggestion: put your microphone device on “mute” until you need to speak – or else everyone is going to hear you eating that bag of chips!

Traditional Classes

For those candidates who prefer face-to-face interaction, rest assured that NC-Expert will continue to provide the option for in-person classroom training.

============

Virtual/Live-online Classes – Cisco Class Materials Access

Please note that Cisco has a recently-revised method of accessing class materials for its virtual classes

(Virtually-attended Cisco classes may require “eKits” or “Digital Kits”)

Students wishing to enroll in a Virtual/Live-online Cisco class must be aware of the following information, and be able to satisfy the following requirements…

System Requirements:

System requirements to run the eReader:

  • Internet Connection
  • Memory Requirement: 4 GB of RAM
  • Windows XP SP3, Windows 7, Windows 8… Browsers: Firefox 19+, Chrome 18+
  • Mac OS X 10.6.8+, 10.7.x, 10.8.x… Browsers: Firefox 19+, Chrome 18+, Safari 5.1.7+
  • Internet Explorer will be supported in the future

Access:

URL: https://learningspace.cisco.com
Credentials: CCO ID (New CCO IDs can be created at Cisco.com)

Printing:

The digital kits are meant to be used online so printing is limited
Each module within each kit will allow up to 10 pages to be printed

Offline Reader:

The ability to download the content and access it offline is currently not available
Cisco is developing eReaders for offline content viewing, to be released in the near future

Additional Information:

Please review the material on the training website at https://learningnetwork.cisco.com/docs/DOC-21189

Please ensure that the student can satisfy the above technical requirements prior to enrolling in any NC-Expert Virtual/Live-online Cisco class.

NC-Expert will accept no responsibility for student’s inability to access virtual class materials due to above technical requirements not being met.

Rescheduling and Cancellation Policy

Withdrawal from Virtual Class

No refunds of any kind will be considered until all class materials have been returned in original packaging, using tracked mail, and confirmation has been received by NetCertExpert that no lab access or voucher redemption was attempted.

(See Rescheduling and Cancellation Policy, below.)

CCIE Workshop/Study Materials

Per Cisco, the CCIE Program is designed to extend to a maximum of eighteen (18) months. This ensures the candidate’s knowledge is current to existing technologies. This means that the candidate should sit both their Written and Practical Lab exams within 18 months of enrolling in the program.

The Study Materials provided by NetCertExpert in its CCIE Packages are current at the time of issuance and officially sanctioned by Cisco. Access to Study Materials is granted, per Cisco rules, for a maximum of eighteen (18) months only, from enrollment in the program. The candidate is responsible for managing the access to their Study Materials and should take note of issuance and expiration dates.

If, due to candidate’s delay in study or delay in scheduling and/or attending required Workshops, Study Materials access expires, NetCertExpert assumes no responsibility and will not issue a refund on any amounts previously paid in cash, cash equivalents, or in Cisco Learning Credits (CLCs).

If Study Materials access is due to expire, the candidate is advised to contact Cisco to request an extension on their Study Materials. Cisco may, or may not, provide this extension. At its discretion, NetCertExpert may permit the student to continue attending previously-paid-for-but-not-yet-attended Workshop sessions. If Cisco declines to extend the candidate’s Study Materials, the candidate will need to pay a second time to obtain current Cisco Study Materials and, potentially, to attend NetCertExpert Workshops.

Study Materials obtained though purchase of “Workshop Only” sessions will be accessible for the duration of the applicable Workshop (in most cases, 5 days) and are not valid for eighteen (18) month access.

In-Class Study Materials

We operate using a “Just in Time” (JIT) inventory system. As noted elsewhere on this website, hardcopy study materials will be provided to the student on Day 1 of class.

Please understand that we are unable to provide hardcopy class materials to in-class students prior to their agreed/enrolled In-Class date.

Rescheduling and Cancellation Policy

A student may reschedule, or cancel enrollment in, a class in which he/she has enrolled. All requests to change a registration must be in writing via e-mail to: sales@nc-expert.com or faxed to us at (408) 689-9692.

Reschedules made:

  • 4 weeks prior to class start date will not incur a penalty
  • 3 weeks prior to class start date will incur a $100.00 rescheduling fee
  • 2 weeks prior to class start date will result in forfeiture of 35% of their course fees
  • 1 week, or less, prior to class start date will result in forfeiture of 50% of the course fees

For all rescheduling penalties where payment is to be made by company Purchase Order student, or student’s representative, agrees that the rescheduling penalty may be charged against the Purchase Order and will be honored by the issuing company.

Only one reschedule is allowed, and the rescheduled class must be taken with six months of the originally scheduled class start date.

If the same class is not offered in the future an alternative class may be offered by NC-Expert. If the student does not wish to sit the alternate class, they forfeit their course fee. If student cancels after rescheduling, no refunds will be issued.

Cancellations made

  • 4 weeks prior to class start date will incur no penalty
  • 3 weeks prior to class start date will incur a $100.00 de-registration fee plus a $50.00 processing fee
  • 2 weeks prior to class start date will forfeit 50% of the course fees
  • 1 week, or less, prior to class start date will result in forfeiture of 100% of the course fees. No refunds will be due to the student

For all cancellation penalties where payment is to be made by company Purchase order student, or student’s representative, agrees that the cancellation penalty may be charged against the Purchase Order and will be honored by the issuing company.

Where payment was to be made by Cisco Learning Credits (CLCs), it is agreed that, due to cancelation, redemption of CLCs would no longer be possible according to Cisco rules. Therefore, student agrees that student or student’s employer company is responsible for payment of an Invoice in the amount originally charged for the course (no discount applies). Such Invoice will be created upon receipt of student's cancelation notification. It is agreed that payment on the Invoice replacing the CLC payment will be the responsibility of the student and/or student’s employer company and will be due immediately.

Any class credit that a student may have on NC-Expert’s books will lapse 12 months from the originally scheduled class start date. No refunds will be issued after date of lapse.

For all cancellations and reschedules, NC-Expert assumes no liability for any non-refundable costs that student, or NC-Expert on the student’s behalf, may have incurred (example: airfare or hotel). Student further agrees to refund to NC-Expert, within 30 days of reschedule or cancellation, any non-refundable/out-of-pocket costs NC-Expert incurred on student’s behalf.

Any amount due to student will be refunded within thirty days from receipt of request for reimbursement, except in the case of payment by CLC or Voucher.

IMPORTANT NOTE - Cisco CCIE-level Training

For all Cisco CCIE-level training courses, reschedules or cancellations made:

  • 4 weeks prior to the date of class start will incur no penalty
  • 3 weeks prior to the date of class start, will result in forfeiture of 50% of the course/program fees
  • 2 weeks, or less, prior to the date of class start will result in forfeiture of 75% of the course/program fees

NC-Expert reserves the right to amend these stipulations, for individual cases, at its discretion.

NC-Expert, or one of its Partners, reserves the right to cancel a course for any reason more than 14 days before the start of the class. If this occurs, NC-Expert's liability is limited to the course enrollment/registration fee only.

Please note: if a Student’s employer paid the class fee on the Student’s behalf, any refund will be paid directly to the employer, regardless of student’s current employment status with the employer.

No Shows

Failure to attend a scheduled class without a written notice prior to the start date of the course will be considered a “no show” and will result in forfeiture of the full course price paid and no refund will be provided to the student.

Where payment is to be made by PO/Invoice student, or student’s representative, agrees that the no-show penalty may be charged against the existing PO and will be honored by issuing company.

NC-Expert, at its own discretion, may permit a “no show” student to attend another session of the same or lower priced course, however course materials are not included in this provision: student will be responsible to purchase his/her own course materials for the class, or updating them, as necessary.

Resit Policy

NC-Expert allows one (1) free resit of the course a student has paid for and has attended.

The resit must be completed within one year of student’s original class start date.

This resit offer does not include cost of class materials or labs, which the student may have to re-purchase or update at their own expense. Further, the one free class resit offer is valid only if the course is currently included in NC-Expert’s public schedule and is confirmed to run and seats are available in the class for the student’s selected method of delivery (in-person or virtual).

Please note: the one (1) free resit offer is dependent upon availability and is not guaranteed. Exception: the Resit Policy does NOT apply to any Cisco CCIE courses – students must pay the full course price to resit any CCIE class.

Logistics and Travel Services

Logistics

Our Head Office and main Training Center is located at:

5113 Johnson Drive
Pleasanton, CA 94588

Additional Training Center is located at:

4695 Chabot Drive, Suite 200
Pleasanton, CA 94588

Upon enrollment confirmation, students will be notified regarding which Training Center to attend.

Pleasanton, California

NC-Expert is to be found in Pleasanton California and is centrally located for the San Francisco Bay Area and the Central Valley.

Not only is it a great place to study, but is also a great place to spend a few extra days, if your schedule permits.

Pleasanton California boasts great restaurants and shopping. Pleasanton’s High Street reflects days gone by with privately owned stores and very welcoming and friendly staff.

Each week on Saturday morning, a busy Farmer’s Market can be found adjacent to the High Street.

There are many hiking trails and State Parks in the vicinity. The more adventurous can take the trip up to the summit of Mount Diablo which affords panoramic views of the entire area and all the way to “the city” (San Francisco).

Livermore which is only 10 minutes away from our Pleasanton office, provides ample opportunities for tasting the local area wines at the numerous wineries.

Pleasanton, really lives up to its name in the amenities it offers, the surrounding countryside, and great year-round weather. Come and see for yourself!

Local Airports

Our closest airports are: 1 Oakland, 2 San Jose, 3 San Francisco

[1] Oakland (OAK) airport to NetCertExpert office (about 30 minutes):

  • Head southeast on Airport Drive
  • Continue onto 98th Avenue
  • Merge onto I-880 S via the ramp to San Jose
  • Take exit 31 for I-238 toward I-580 / Stockton / Fresno
  • Follow signs for I-238 / I-880 / Castro Valley / Stockton / Fresno and merge onto I-238 S
  • Merge onto I-580 E
  • Take exit 45 for Hopyard Road
  • Turn right onto Hopyard Road
  • Turn right onto Owens Drive (1st right)
  • Turn left onto Johnson Drive (1st left)
  • Destination is on left

[2] San Jose (SJC) airport to NetCertExpert office (about 40 minutes):

  • Head southeast on Terminal Drive
  • Continue onto Airport Blvd
  • Slight left to stay on Airport Blvd
  • Slight right to stay on Airport Blvd
  • Slight right toward Skyport Drive
  • Continue straight onto Skyport Drive
  • Turn right onto N 1st Street
  • Turn right to merge onto I-880 N toward Oakland
  • Take exit 12A to merge onto Mission Blvd toward Sacramento / I-680
  • Merge onto I-680 N via the ramp to Sacramento
  • Take exit 29 for Stoneridge Drive
  • Turn right onto Stoneridge Drive
  • Turn left on Franklin Drive (2nd left)
  • Turn right onto Johnson Drive
  • Destination is on right

[3] San Francisco (SFO) airport to NetCertExpert office (about 50 minutes):

  • Take ramp onto US-101 S
  • Take exit 414B for Fashion Island Blvd toward Hayward
  • Follow signs for CA-92 E / Hayward and merge onto CA-92 E
  • Cross San Mateo bridge
  • Take exit 26B for Interstate 880 N toward Oakland
  • Merge onto I-880 N / Interstate 880
  • Take exit 31A to merge onto I-238 S toward Castro Valley / Stockton / I-580
  • Merge onto I-580 E
  • Take exit 45 for Hopyard Road
  • Turn right onto Hopyard Road
  • Turn right onto Owens Drive (1st right)
  • Turn left onto Johnson Drive (1st left)
  • Destination is on left

Ground Transportation

BART

San Francisco Bay Area boasts a dedicated high-speed train/transit system. It is called Bay Area Rapid Transit but is more affectionately known by its acronym: “BART”.

There is a conveniently located BART station (“Dublin/Pleasanton”) – approximately 5 minutes walk from our Training Center.

Oakland and San Francisco airports provide shuttles to their respective local BART stations. BART does not yet serve San Jose airport.

TAXIs

There are a number of Cab companies in the San Francisco Bay Area.

A selection follows:
A1 American Shuttle – Ph: (925) 339-6756
Checker Cab – Ph: (925) 400-0000

CAR RENTAL

If you prefer to rent a vehicle, again, there are numerous options, among which are:

Alamo
Avis Car Rental
Budget Car Rental
Enterprise Car Rental

Please note that the options offered above are in no way recommended services, nor are these comprehensive lists – they are intended for illustration purposes only.

Hotels

We do not have an hotel discount agreement with any specific chain as we have found that our students are tied to various agreements through their own employers.

We are fortunate in that the hotels in the vicinity extend across the spectrum of pricing and can fit every budget.

Alphabetical listing:

Best Western Plus Pleasanton Inn
5375 Owens Court, Pleasanton, CA 94588
Ph: (925) 463-1300

Courtyard Pleasanton
5059 Hopyard Road, Pleasanton, CA 94588
Ph: (925) 463-1414

DoubleTree by Hilton Hotel Pleasanton at The Club
7050 Johnson Drive, Pleasanton, CA 94588
Ph: (925) 463-8000

Extended Stay America Pleasanton
4555 Chabot Drive, Pleasanton, CA 94588
Ph: (925) 730-0000

Four Points by Sheraton
5115 Hopyard Road, Pleasanton, CA 94588
Ph: (925) 460-8800

Holiday Inn Dublin-Pleasanton
6680 Regional Street, Dublin, CA 94568
Ph: (925) 828-7750

Hyatt House Pleasanton
4545 Chabot Drive, Pleasanton, CA 94588
Ph: (925) 730-0070

Hyatt Place Dublin/Pleasanton
4950 Hacienda Drive, Dublin, CA 94568
Ph: (925) 828-9006

LaQuinta Inn & Suites Dublin-Pleasanton
6275 Dublin Boulevard, Dublin, CA 94568
Ph: (925) 828-9393

Larkspur Landing Pleasanton
5535 Johnson Drive, Pleasanton, CA 94588
Ph: (925) 463-1212

Motel 6 Pleasanton
5102 Hopyard Road, Pleasanton, CA 94588
Ph: (925) 463-2626

Sheraton Pleasanton
5990 Stoneridge Mall Road, Pleasanton, CA 94588
Ph: (925) 463-3330

Travel Services

At this time, NC-Expert does not provide travel services. All students are responsible for their own flights, ground transportation, hotel accommodation, and visas (if necessary).

Exam Testing

Exam vouchers may be provided for select CWNP classes. Please ask an NC-Expert representative for further information.

NC-Expert, using its primary name of NetCertExpert, Inc., is an approved PearsonVUE examination proctoring facility or "testing center".

If you wish to schedule an exam and to sit it at our facility, we recommend you arrange this directly through the PearsonVUE website. Please see PearsonVUE’s website for further information. The PearsonVUE website offers our most updated schedule and availablity.

Disclaimer: NC-Expert does not make any guarantees, expressed or implied, regarding exam success.

Recently, CWNP published results of a survey. The determination was made that the average time between students sitting a CWNP class and taking an associated exam was seven weeks. We also recommend this interval for Cisco training.

Students often ask "Can we sit the exam at the end of class?" Our recommendation is for student to not rush in and do this. We recommend that students return home and review their course materials and notes and email their instructors with any questions. This gives the students the best level of knowledge and best chance of success in the exam.

CWNP exam vouchers are valid for 1 year from class start, so there is no need to rush. Cisco exams are purchased/scheduled, independently, by each student and so can be arranged to comfortably fit in with the student's study schedule.

Obviously, we also do not recommend putting off taking the exam until you have forgotten what you learned in class but, on the other hand, we also do not recommend rushing into the exam before you are properly prepared. Every student is different, so our recommendation is to make sure you "feel" ready before sitting the exam.

In addition, PearsonVUE (CWNP and Cisco's proctor-of-choice) testing centers are located around the world. So, no matter where the student is located, a PearsonVUE testing center should be in convenient proximity.

Important Notice about CWNP Certifications

Certified Wireless Network Administrator (CWNA) is the PRE-REQUISITE certification for CWNP’s “Professional-level” certification suite, namely:

> Certified Wireless Security Professional (CWSP),
> Certified Wireless Design Professional (CWDP),
and
> Certified Wireless Analysis Professional (CWAP).

CWNP permits attendance in any of the professional-level classes (CWSP, CWDP, and/or CWAP), prior to CWNA, although it is strongly recommended that the candidate attend CWNA first - since this provides a strong foundation of knowledge upon which to base understanding of the professional-level classes.

CWNP also permits the candidate to sit any of the professional-level exams (CWSP, CWDP, and/or CWAP) prior to sitting the CWNA exam.

HOWEVER, if a candidate is successful in any of the professional-level exams, prior to success in the CWNA exam, CWNP will NOT immediately award the professional-level designation(s).

Why? Because CWNA is the *pre-requisite* certification.

CWNP will retain any professional-level certifications until a CWNA exam pass is earned.

Once successful in CWNA, CWNP will automatically provide the candidate with their CWNA certification along with any previously earned CWSP, CWDP, and/or CWAP certification(s).

Recording, Copying, Reproducing, or Redistributing Class Content and/or Class Materials

Student is expressly prohibited from recording in whole or in part by means of any recording devices any portions of the class lectures or discussions.

No permission is granted for copying, reproducing, or redistribution of any class discussions, presentations, materials, or any NC-Expert website materials.

If recording or reproduction is required for legitimate purposes written permission for such action(s) must be sought and obtained from a duly authorized officer of NetCertExpert, Inc./NC-Expert

General Terms

This Agreement constitutes the complete and fully integrated contract between NC-Expert and Student, and supersedes all previous oral and written agreements and discussions.

This agreement may be changed only by an instrument in writing between NC-Expert and Student. Student has read and understood this agreement and has not entered into this agreement based on reliance on any promises made, verbally, by any of NC-Expert's counselors or agents.

Student agrees to comply with NC-Expert’s rules and procedures including, but not limited to, absences, tardiness, honesty, and proper conduct.

Although NC-Expert will make its best efforts to notify students in the event that any class has been canceled or postponed, it is the student’s responsibility to contact NC-Expert using the phone number provided on the Company website, to confirm his/her attendance in the class at least two business days before the scheduled class start date. NC-Expert is not responsible for student’s travel, lodging, incidental expenses, or other losses or damages incurred if the student does not confirm his/her attendance in the class and the class has been canceled or postponed.

Day classes are generally held from 9:00AM to 5:00PM (Pacific). Class times for bootcamps, consolidated classes, and combo classes follow NC-Expert’s announced schedule. All course schedules are subject to change in start and completion dates. Affected students will be notified.

In the event of natural disasters, Acts of God, labor disputes, or equipment failure, NC-Expert reserves the right to postpone training up to a maximum of thirty days. Affected students will be notified.

NC-Expert reserves the right to withdraw a scheduled class up to 3 weeks prior to class start date. Students are advised not to schedule any travel until 3 weeks, or less, prior to class start. Student agrees that NC-Expert will not be held responsible for losses incurred to student if student schedules travel before 3 weeks prior to class start date and the class is subsequently withdrawn.

If meals are provided to the student, NC-Expert does not guarantee the meals will meet the student’s special dietary requirements. Students with special dietary requirements are responsible for providing their own food during the duration of any course or class attended at or through NC-Expert.

Shall any dispute arise as a direct or indirect result of this agreement, both parties agree to settle all disputes through binding arbitration. Furthermore, both parties agree all binding arbitration proceedings shall be administered by the Better Business Bureau (BBB) and in accordance with the BBB’s Commercial Rules of Arbitration. All arbitration proceedings shall take place in the San Francisco Bay Area and either party may elect to attend virtually, if virtual presence is accepted and is an available option within the rules. The non-prevailing party shall be responsible for all for the reasonable legal expenses, costs, and/or fees of the prevailing party. This Agreement shall be interpreted and governed under the laws of the State of California.

If this Agreement is assigned to a third party, Student and co-signer, if applicable, will continue to be bound by all the terms and conditions of this Enrollment Agreement. Should this Agreement be assigned, such a third party is independent of NC-Expert. Any NC-Expert-related questions or problems that arise must be settled between student and NC-Expert.

While attending training classes with NC-Expert, Student may come into contact with other NC-Expert students, as well as NC-Expert’s own employees and contractors. Student covenants and agrees that he/she shall not directly or indirectly solicit or facilitate (by communication of any nature) the hiring of any of NC-Expert’s clients, employees, or contractors for a period of one year after Student’s last day of attending training with NC-Expert. Student may engage in, and NC-Expert encourages, the solicitation of work from NC-Expert by communicating such requests directly to NC-Expert’s Management, Sales, or Account Management staff. The parties agree that if student/student’s employer hires or utilizes NC-Expert’s personnel in violation of this paragraph, NC-Expert will have been damaged, but that the amount of damages is difficult to ascertain. Accordingly, the parties agree that if Student/Student’s employer violates this paragraph, Student/Student’s employer will pay NC-Expert (NetCertExpert, Inc.) $75,000.00 as liquidated damages.

  • Student, student’s representative, or potential student agrees that any personal information provided may be used for NC-Expert marketing purposes. NC-Expert will not sell any personal information to any third parties. NC-Expert will use personal information received for its own marketing purposes (emailed newsletters, updates, etc.) only. An “opt-out” email address will be provided on each Newsletter which will enable personal email address to be deleted from the Newsletter database. The Newsletter opt-out will not apply to other marketing materials. Each emailed contact will be provided with this “opt-out” option.
  • Promotional Offers

    Promotional offers may occasionally be available with specified purchases. The terms and conditions of any promotional offer are set out in the promotional material for such offer, which may vary from our standard terms and conditions. Please ask our Sales team for details if you have questions about any promotion.

    The CCIE "Guarantee To Pass" program allows for only those students that have received a written letter from NC-Expert stating that its assigned representative is of the professional opinion that the student is ready to attempt the CCIE Lab Exam.

    If the approved candidate attempts the Lab Exam and does not pass NC-Expert will pay the price to Cisco directly for one additional lab attempt at a time decided by both parties (by the candidate and the NC-Expert-assigned representative).

    If the candidate fails to pass on the second attempt, no further exam fees or other costs will be paid by NC-Expert.

    Copyright Statement

    All content, unless otherwise stated, is developed by NetCertExpert, Inc., DBA NC-Expert. All rights reserved. No part of any NC-Expert publication may be reproduced or distributed in any form or by any means without the prior written permission of NetCertExpert, Inc., DBA NC-Expert.

    Cisco, Cisco Systems, the Cisco logo, and CCIE are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other products and company names mentioned in NC-Expert content are the trademarks, registered trademarks, or service marks of their respective owners.

    Our authors have used their best efforts to distinguish proprietary trademarks from descriptive names by following the capitalization styles used by the manufacturer.

    CWNP, CWTS, CWNA, CWSP, CWDP, CWAP, and CWNE are all registered trademarks of CWNP, LLC.

    Content Disclaimer

    While every effort has been made to ensure that all material in our publications are as complete and accurate as possible, the material is presented on an “as is” basis. Neither the authors nor NetCertExpert, Inc, DBA NC-Expert, assume any liability or responsibility to any person or entity with respect to loss or damages incurred from the information contained in workbooks or other content.

    All content is developed by NetCertExpert, Inc., DBA NC-Expert, unless otherwise stated, and is an original work of the aforementioned authors. Any similarities between material presented in our content and actual Cisco, or other proprietary, lab material is completely coincidental.

    Privacy Policy

    Privacy Policy

    Welcome to http://www.nc-expert.com (the “Site”).

    We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by NetCertExpert, Inc. (collectively, “Services”) (“Authorized Customers”).

    “Personally Identifiable Information”

    refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

    What Personally Identifiable Information is collected?

    We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of Authorized Customers, the nature and size of the business, and the nature and size of the advertising inventory that the Authorized Customer intends to purchase or sell.

    What organizations are collecting the information?

    In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

    How does the Site use Personally Identifiable Information?

    We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may email Visitors and Authorized Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.

    With whom may the information may be shared?

    Personally Identifiable Information about Authorized Customers may be shared with other Authorized Customers who wish to evaluate potential transactions with other Authorized Customers. We may share aggregated information about our Visitors, including the demographics of our Visitors and Authorized Customers, with our affiliated agencies and third party vendors. We also offer the opportunity to “opt out” of receiving information or being contacted by us or by any agency acting on our behalf.

    How is Personally Identifiable Information stored?

    Personally Identifiable Information collected by NetCertExpert, Inc. is securely stored and is not accessible to third parties or employees of NetCertExpert, Inc. except for use as indicated above.

    What choices are available to Visitors regarding collection, use and distribution of the information?

    Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by writing to us at us at 5113 Johnson Drive, Pleasanton, CA 94588 USA

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    How does NetCertExpert, Inc. use login information?

    NetCertExpert, Inc. uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user’s movement and use, and gather broad demographic information.

    What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Site?

    NetCertExpert, Inc. has entered into and will continue to enter into partnerships and other affiliations with a number of vendors.Such vendors may have access to certain Personally Identifiable Information on a need to know basis for evaluating Authorized Customers for service eligibility. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information to comply with law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

    How does the Site keep Personally Identifiable Information secure?

    All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.

    How can Visitors correct any inaccuracies in Personally Identifiable Information?

    Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at info@nc-expert.com

    Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?

    We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting us. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

    What happens if the Privacy Policy Changes?

    We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.

    Links:

    http://www.nc-expert.com contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

    Linking Policy

    Status of Linking Policy

    http://www.nc-expert.com welcomes links to this website [made in accordance with the terms of this linking policy].
    [This linking policy is intended to assist you when linking to this website.] OR [By using this website you agree to be bound by the terms and conditions of this linking policy.]

    Links to http://www.nc-expert.com

    Links pointing to http://www.nc-expert.com should not be misleading.
    Appropriate link text should be always be used.
    [From time to time we may update the URL structure of our website, and unless we agree in writing otherwise, you are responsible for updating said links.] You must not use our logo to link to this website (or otherwise) without our express written permission.
    You must not frame the content of this website or use any similar technology in relation to the content of this website.

    Links from this Website

    This website includes links to other websites owned and operated by third parties. These links are not endorsements or recommendations.
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    Removal of Links

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    If you would like us to remove a link to your website that is included on http://www.nc-expert.com, please contact us using the contact details below. Note that unless you have a egal right to demand removal, such removal will be at our discretion.]

    Changes to this Linking Policy

    We may amend this linking policy at any time by publishing a new version on this
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    Contact Us

    Should you have any questions about this linking policy, please contact us using the details set out below:

    Contact Email: info@nc-expert.com

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    DISPUTES

    As part of the consideration that the Website requires for viewing, using or interacting with this website, Visitor agrees to use binding arbitration for any claim, dispute, or controversy (“CLAIM”) of any kind (whether in contract, tort or otherwise) arising out of or relating to this purchase, this product, including solicitation issues, privacy issues, and terms of use issues.

    Arbitration shall be conducted pursuant to the rules of the American Arbitration Association which are in effect on the date a dispute is submitted to the American Arbitration Association. Information about the American Arbitration Association, its rules, and its forms are available from the American Arbitration Association, 335 Madison Avenue, Floor 10, New York, New York, 10017-4605. Hearing will take place in the city or county of the Seller.

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    The prevailing party shall be reimbursed by the other party for any and all costs associated with the dispute arbitration, including attorney fees, collection fees, investigation fees, travel expenses.

    JURISDICTION AND VENUE

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    CONTACT INFORMATION

    Mailing address:
    NetCertExpert, Inc.
    5113 Johnson Drive
    Pleasanton
    California
    94588
    United States

    Contact Email: info@nc-expert.com  –  ©2016  All Rights Reserved.


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