Cisco Collaboration Training

Welcome to the NC-Expert Collaboration Portfolio

We are excited to share with you the industry's most comprehensive Cisco Collaboration portfolio available today!

We pride ourselves on our status of being the top Enterprise Mobility Specialist in the training market. As you browse and research your next major investment in your career we invite you to explore our Cisco Authorized Training Courses. We began offering Cisco's Collaboration Training as the first Learning Partner to offer the previous Cisco Voice CCIE360 Program. We continue today to be the place engineers come that are serous about reaching Expert status. We have reinvigorated our program alongside Cisco to ensure we are providing the best Collaboration programs in the market.

We look forward to joining you on your journey to become an Expert


CCNA Collaboration

The Cisco CCNA Collaboration is by far the most popular certification and where most engineers begin their path to becoming an Expert. Choosing NC-Expert ensures you get the best possible start to building a foundation that will ensure you master the technologies you will need to progress towards your ultimate goal of becoming an Expert. The two courses below are recommended to help you pass the two required exams to become a CCNA Collaboration.



(CICD) Implementing Cisco Collaboration Devices v1.0




This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. A new type of lab called a Discovery lab is introduced. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way. The course also contains Challenge labs. Challenge labs are labs where students test their knowledge gained through a lesson or multiple lessons. After successful completion of this course, the student will be able to:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

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(VND) Implementing Cisco Video Network Devices, CIVND Part 1 & 2




The (VND) course combines the topics in CIVND1 & 2 and teaches students the characteristics of video solutions and how to assess requirements for successful implementation of a video solution. The course describes the characteristics of a video solution and enables students to evaluate the general requirements for video deployments such as codec options, media formats, protocols, network impact, high-level architectural components, interactions, and environmental considerations.

The Implementing Cisco Video Network Devices, Part 2 (CVIND2) course will provide students with the necessary knowledge and skills to implement various Cisco Collaboration endpoints in converged Cisco infrastructures. It covers a range of Cisco Collaboration solutions and enables students to implement and troubleshoot Cisco Unified Communication

  • Introduction to Video and Video Applications
  • Video Technology Basics
  • Video Protocols and Media
  • Functional Components of Video Infrastructures
  • Network Requirements of Video Solutions
  • Cisco Video Solution Architecture Overview
  • Environmental Requirements for Video Installations
  • Installing Cisco TelePresence Endpoints and Profile Systems
  • Describe the components and architectures of Cisco Business Video solutions
  • Implement Cisco Collaboration endpoints
  • Implement Cisco TelePresence endpoints
  • Implement multipoint conferencing on Cisco Collaboration endpoints
  • Implement Cisco Digital Media Players

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CIVND1

CIVND2

CCNP Collaboration

All NC-Expert instructors teaching these courses have proven Expert level knowledge and experience in the real-world through live design, deployment and troubleshooting of customer networks.

To reach CCNP Collaboration Certification you must first have the CCNA Collaboration certification and then successfully pass the four exams associated with the CCNP Level Courses.

  • Valid CCNA Collaboration
  • Pass EXAM 300-070 CIPTV1
  • Pass Exam 300-075 CIPTV2
  • Pass Exam 300-080 CTCOLLAB
  • Pass Exam 300-085 CAPPS

(CIPTV1) Implementing Cisco IP Telephony & Video, Part 1

Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1) v1.0 is a five-day course that prepares the learner for implementing a Cisco Collaboration solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager Version 10.x, which is the call-routing and signaling component for the Cisco Collaboration solution.

Lab exercises included in the course help learners to perform post installation tasks, configure Cisco Unified Communications Manager, implement MGCP and H.323 and, SIP trunks, and build dial plans to place single site on-cluster and off-cluster calling for voice and video. Learners will also implement media resources, audio and video conferencing, and describe QoS.You will learn advanced concepts for designing a Cisco Wireless environment such as:

  • Describe the role of Cisco Unified Communications Manager in a Cisco Collaboration Solution, including its functions, architecture, deployment and redundancy options, and how to deploy endpoints, users, and Cisco IP Phone Services
  • Describe the functions and the purpose of a dial plan and explain how to implement on-cluster calling
  • Describe how to configure MGCP, H.323, and SIP gateways. The module also describes how to create a dial plan that supports inbound and outbound off-cluster calling for numbers and URIs
  • Describe the types of media resources that Cisco Unified Communications Manager supports, how to configure Cisco Unified Communications Manager server software-based media resources, and how to implement Cisco hardware-based media resources.
  • Describe how to implement audio and video conferencing devices that can be used with Cisco Unified Communications Manager, built-in Cisco Unified Communications Manager software audio bridge, cisco IOS-based audio and video conference bridges, and Cisco TelePresence conferencing products including Cisco TelePresence MSE 8000, Cisco TelePresence Server, Cisco TelePresence MCU, and Cisco TelePresence Conductor.
  • Provide an introduction to QoS with emphasis on the QoS components, often referred to as the QoS toolkit, that are used to provide services for various business applications.

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(CIPTV2) Implementing Cisco IP Telephony and Video, Part 2

Implementing Cisco IP Telephony Video, Part 2(CIPTV2) v1.0 is a five-day course that prepares the learner for implementing Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. It covers globalized call routing, URI call routing, global dial plan replication based on the ILS, Cisco Unified SRST, mobility features, call admission control, integration of Cisco VCS and Cisco Unified Communications Manager, and Cisco Mobile Remote access on Cisco Expressway Series. You will learn advanced concepts for deploying a Cisco Wireless environment such as:

  • Describe multisite deployment issues and solutions, and describe and configure required dial plan elements
  • Implement bandwidth management and CAC to prevent oversubscription of the IP WAN
  • Implement Device Mobility, Cisco Extension Mobility, and Cisco Unified Mobility
  • Implement Cisco VCS Control and Cisco Expressway Series
  • Describe and implement CCD and ILS

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(CTCOLLAB) Troubleshooting Cisco IP Telephony and Video

Troubleshooting Cisco IP Telephony Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources. You will learn advanced concepts for deploying a Cisco Wireless environment such as:

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manager mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues

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(CAPPS) Implementing Cisco Collaboration Applications v1.0

Integrating Cisco Unified Communications Applications (CAPPS) v1.0 prepares the learner for integrating Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options with Cisco Unified Communications Manager. You will learn advanced concepts for deploying a Cisco Wireless environment such as:

  • Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment
  • Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment
  • Implement Cisco Unified IM and Presence and Cisco Jabber Desktop and Mobile using BYOD
  • Identify and Locate RF Interferences
  • Integrate Cisco VCS and Cisco TMS into a Cisco collaboration deployment

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Expert Level

NC-Expert has offered the most comprehensive CCIE Collaboration Program in the market for the past 5 years. We have collaborated with Cisco to create one of the most unique CCIE programs ever to hit the market. We offer several tracks to cover engineers beginning their studies prior to CCNP level certification to an accelerated program for those already holding a current CCIE in another specialty.

Our CCIE courses are only taught by current CCIE Collaboration Instructors and as with all of our CCIE programs our lead developers always hold more than one CCIE and have at least 3 years in the field before we allow them to create a program designed to make our customers an Expert. We know this differentiates us from our competitors, many of which have only a single CCIE on staff and some with less than a year since they have passed themselves.



Why Choose Us for CCIE Training

  • Individual customized training plan
  • 1-on-1 mentoring from experts
  • Group Mentoring with other candidates
  • Systematic study approach to ensure you master the full blueprint
  • Two 5-day courses available
  • 12-months of Expert-level Webinars
  • Sold in 6-month packages
  • Lab purchase options with buy-back at completion
  • Use Cisco Learning Credits

Program Overview

The NC-Expert program is the most unique and comprehensive CCIE program on the market. All of our expert programs are designed and built on collaboration with multiple CCIEs some working directly with us some we reach out to in the market to make sure we have the most comprehensive program in the market.

We are not like the others, we don't simply give you a lab workbook, rent you rack time and wish you luck.

We care about the success of our customers and Making Experts is what we do!

Our program is based on establishing a relationship and mentoring our customers through the process. We give you honest feedback and coaching about when you will be ready and if we tell you to go for it we will stand behind you, if you don't pass we will pay for your next attempt!

We begin by assessing where you are, what your goals are and the amount of time you have to dedicate to the process. We then suggest a Training Track which you will see below. Our program consists of:

  • (MOCK) CCIE Collaboration Mock Lab Workshop***NC-EXPERT EXCLUSIVE***
  • (CIEC) Cisco CCIE Collaboration Advanced Workshop
  • Tech Webinars on Advanced Cisco Collaboration Topics
  • Group Study
  • Personal Coaching and Assessments
  • Personal Endorsement and Recommendation from our CEO for all that have Successfully achieved the CCIE Collaboration through our program. Becoming an Expert is just the beginning not the end and we want to help propel your career further.

Part 1 - Mastering the Core Knowledge and Passing the Written Exam

6 Month Program

  • Includes 5-day CIEC course
  • 6-Months of 1-on-1 Mentoring
  • 6-Months of Webinars
  • 20 Workbook Labs with 120 hours of Access

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Part 2 - Mastering the Lab Exam

6 Month Program

  • Includes 5-day MOCK course
  • 6-Months of 1-on-1 Mentoring
  • 6-Months of Webinars
  • 20 Workbook Labs with 120 hours of Access

Want to learn more? Click the Button and our Customer Liaison Department will reach out to help you collect any further information you may need to learn about our programs.

NC-Expert Self Study Program


These webinars are NOT structured to be copies of the vendor programs, they are instead our Experts discussing the topics.

The webinars cover a topic and progress you from understanding what the technology is, how and why it was intended to be used, common deployments and then we take you to the expert level covering the lesser known configurations that are often expected of CCIE engineers.

The webinars are offered "after work hours" and on Saturdays to enable you to get your training on your own time

We currently offer revolving schedules for the US and European timezones, ASIA coming soon. If you can't attend one then catch it the next time around! We run two series in each timezone, one that covers the full package the second jumps straight to topics that require more experience. All topics are relative to a CCIE candidate. We spend the right amount of time on all areas making sure you have a good grasp of the topic wether your starting from scratch or filling in gaps for your CCIE studies.

The Self Study Series was not designed to be a short cut to certification however, most of the certifications in the market all test the same 80% of topics. Taking and mastering the subjects in these webinars will certainly prepare you for the knowledge the certifications are meant to validate however, you will still need fill in the gaps to cover the vendor specific "exam gotchas" they include specific to their certification. The series covers the majority of the core topics included in the following certifications:

  • Cisco CCNA Collaboration (CICD & CIVND1 & 2)
  • Cisco CCNP Collaboration (CIPTV1/2, CTCOLLAB and CAPPS)
  • Cisco CCIE Collaboration Written and Lab Theory

Voice & Video

Following is a list of the current webinar series, each topic is 4 hours.

  • Evolution of Voice over Data
  • Signaling and Call Flow
  • SIP, SCCP, ISDN, PSTN Interaction
  • SRST and MGCP
  • Dial Peers, Dial Plans and Hunt & Trunk Groups
  • Cisco Collaboration End Points - Configuration Best practices
  • Configure Common End User Telephony and Mobility Features
  • VLANS, QoS and Network Configuration
  • QoS
  • Network Requirements of Video Solutions

Collaboration V9, 10 & 11

Following is a list of the current webinar series, each topic is 4 hours.

  • Cisco Unified Communications - Product & Portfolio Overview
  • Unified Communications Manager - Configuration Best practices
  • Introduction to Unity - Configuration Best practices
  • TMS - Configuration Best practices
  • Expressway - Configuration Best practices
  • IM, Presence, Jabber and Skype - Configuration Best practices

Large Enterprise Collaboration V9, 10 & 11

Following is a list of the current webinar series, each topic is 4 hours.

  • GPDR
  • CCD
  • Configure Advanced Cisco Unity Configuration
  • Configure Advanced Cisco IM and Presence Service Configuration
  • CUCM Single-Site Design and Configuration
  • CUCM Multi-Site Design and Configuration
  • Multi-Site Roaming and Mobility
  • UCCX

TelePresence

Following is a list of the current webinar series, each topic is 4 hours.

  • Evolution of Video and Video Applications
  • Functional Components of Video Infrastructures
  • Cisco Video Solution Architecture Overview
  • Cisco TelePresence Endpoint Portfolio Overview
  • Cisco Digital Media Players
  • Bandwidth Management and CAC
  • Media Resources
  • Configure Common Cisco TelePresence Endpoint Parameters
  • Cisco TelePresence Multipoint Conferencing

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