Administrator Plus (A+, A Plus)

SKU: NCX-CT-O-AP Category: Tag:

CompTIA Administrator Plus (A+, A Plus)

The Administrator Plus (also known as A+ and A Plus) training course is designed to provide entry-level computer support technicians with the knowledge to install, upgrade, configure, optimize, operate, and troubleshoot personal computers.

In addition, it provides the engineer with the customer service and communication skills necessary to interact with customers.

This course meets DoD 8570 requirements.

This course prepares the student to sit the CompTIA Administrator Plus, A Plus, or otherwise known as A+ exams.


Administrator Plus (A+, A Plus) Training for CompTIA Certification

Course Objectives

  • Candidates are better prepared to troubleshoot and problem solve
  • Technicians understand a wide variety of issues ranging from networking and operating systems to mobile devices and security
  • A+ supports the ability to connect users to the data they need to do their jobs regardless of the devices being used

Pre-Requisite Knowledge Advisory

  • Basic knowledge of computing concepts
  • End-user skills on Windows-based computers
  • 9-12 months hands-on experience

Exam Required for CompTIA A+ Certification

To gain A+ certification, the student must pass two exams:

  • Exam 220-901 – CompTIA A+ Essentials
  • Exam 220-902 – Practical Applications

Duration of each exam: 90 minutes (90 questions)
Passing Scores: exam 901: 675; exam 902: 700

Administrator Plus (A+, A Plus) Course Outline

Module 1: Troubleshooting

  • Troubleshooting Theory
  • Safety

Module 2: Motherboards and CPUs

  • Motherboards
  • CPUs

Module 3: Computer Power Supplies

  • Power Supply Connectors
  • Power Supply Installation
  • Power Supply Troubleshooting

Module 4: Memory

  • Read-only Memory (ROM)
  • Random Access Memory (RAM)

Module 5: Computer Expansion

  • Expansion Interfaces
  • Expansion Card Installation
  • Connectors and Cables

Module 6: Physical Storage

  • Disk Drives
  • Redundant Array of Independent Disks (RAID)
  • Optical Drives
  • Other Storage Methods

Module 7: Input-Output Devices

  • Input Devices
  • Output Devices
  • Dual Input-Output Devices

Module 8: Display Devices

  • Display Types
  • Display Installation
  • Display Troubleshooting

Module 9: Operating Systems

  • Windows Versions and Features
  • Windows Installation and Upgrades
  • Non-Windows Operating Systems

Module 10: Windows Management

  • Operating System Features and Tools
  • Control Panel Utilities
  • Command-Line Tools
  • Troubleshooting

Module 11: Network Basics

  • Classifying Networks
  • Network Devices
  • Internet Connections

Module 12: Network Cables and Connectors

  • Twisted-Pair Connections
  • Coaxial Connections
  • Optical Media

Module 13: Network Protocols

  • TCP/IP Settings
  • Transport Protocols
  • Application Protocols

Module 14: Wireless Networking

  • Wi-Fi Standards
  • Wireless Encryption

Module 15: Windows Networking

  • Sharing and Security
  • Network Connections
  • Connection Troubleshooting

Module 16: Virtualization and Cloud Computing

  • Virtualization
  • Cloud Computing

Module 17: Mobile Devices

  • Mobile Device Types
  • Mobile Device Connectivity
  • Mobile Device Troubleshooting

Module 18: Security Basics

  • Security Threats
  • Threat Prevention

Module 19: Securing Devices and Data

  • Workstation Security
  • Mobile Device Security
  • Security Troubleshooting

Module 20: SOHO Network Configuration

  • SOHO Router Features
  • Network Security

Module 21: Printers and Multi-Function Print Devices

  • Printer Technologies
  • Printer Installation
  • Printer Maintenance
  • Printer Troubleshooting

Module 22: Custom Computers

  • Custom Computer Considerations

Module 23: Operational Procedures

  • Environment
  • Safety
  • Content and Privacy
  • Professionalism