ITIL - Change Management
Class Overview
Changes occur in every agile enterprise. The skill you exhibit skill in managing them dictates the level of success you will enjoy.
This follow-on from ITIL Foundations training, ITIL: Change Management
is designed to continue your education by providing you with methodologies which will enable you to successfully manage the quality of your service offerings while incorporating various types of changes to your environment.
Class Details
Objectives
The goal of this training is to enhance your knowledge by teaching you:
- Purpose, goals and objectives of the change management practice
- Policy statements that govern change activity
- How to set and measure performance indicators for the change management practice
- Roles and responsibilities associated with the change management practice
- Change types
- How to balance stability of an environment with the need to manage changes quickly to meet changing business needs
- What change models are and how they are used
- The steps in the change management process
- How to track and manage changes throughout their lifecycle
- Major practice interactions between change and other practices in ITIL
- Things to consider in designing your practice and things to avoid
- Important tool considerations
Prerequisite Knowledge Advisory
Current ITIL4 Foundations certification
Exam Required for ITIL: Change Management Certification
No associated exam
(Non-exam training)
ITIL: Change Management Certification Training Class Outline
Part 1: IT Service Management Overview
a. What is a Service?
b. Service Value System Review
c. 4 Dimensions of Service Management
d. Practice vs. Process
Part 2: Change Management Practice
a. Purpose
b. Goals and Objectives
c. Value to the Business
d. Scope of Change Management
e. Roles and Responsibilities
f. Change Management Policies
g. Practice Success Factors (PSFs)
h. Meeting Change-related Governance and Compliance
i. Continual Improvement of the Change Management
j. Change Management Activities
k. Change Management Documentation
l. Process/Practice Review
m. Change Advisory Board (CAB) Meeting
n. Change Management Inter-Practice Relationships
o. Human Element of Change Management/Organizational Change Management
p. Data and Information Management within Change Management
