ITIL 4 Foundations
Class Overview
ITIL is the most widely accepted approach to IT service management in the world.
This 3-day Information Technology Infrastructure Library, or ITIL4 Foundations
certification training is ideal for individuals and organizations that want to use IT to realize business change, transformation, and growth.
ITIL has provided IT organizations with a common language to support meaningful communication across departments, organizations, and geographies, resulting in increased effectiveness and efficiency. Having everyone on the same page, and focused on what is important to the business, helps drive increased value for money from IT as well as quicker accomplishment of the organization’s strategic goals and objectives. This ITIL 4 Foundation training is a great way for people in both the Business and IT departments to discover and understand best practices in IT service management.
During the class you will identify how these best practices can be used to help the IT organization better align its practices, processes, products, and services to meet the needs of its customers. Foundation course attendees learn how IT can help support the business by enabling value co-creation through well-defined product and service offerings.
This training is the first step on your journey to learning about, and applying, the ITIL best practice framework.
Class Details
Objectives
To provide an understanding of ITIL’s:
- 7 Guiding Principles
- 4 Dimensions of Service Management
- 34 Practices
- Service Value Chain
Prerequisite Knowledge Advisory
There are no formal prerequisite to attend ITIL4 Foundations training. This class is open to anyone of any experience level within IT. Additionally, there are no minimum experience or educational requirements.
Exam Required for ITIL4 Foundations Certification
Exam: ITIL4 Foundation
Proctor: PeopleCert
ITIL4 Certification Training Class Outline
Section 1: Introduction to ITIL
Section 2: Dimensions of Service Management
Section 3: ITIL Service Value System
Section 4: ITIL Management Practices
Section 5: Additional Management Practices
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Important Notice: NC-Expert does not accept enrollment applications from independent individuals. We require that employers pay for their employees. We continue to service corporate clients, using B2B transactions, with no change in service. We apologize for any inconvenience.
Our vision is to provide innovative, relevant, and accessible technical consulting and training for executives and engineers which will enable them to directly impact the growth of their companies.