Enrollment Terms and Conditions
We provide IT certification examination preparation training to employed, professional engineers. We also provide training for corporate IT teams.
All our transactions are undertaken on a business-to-business (B2B) basis only, with students' respective employers (or own business if student is a sole trader) funding the training costs.
Managers/Engineers may register for courses online or by phone:
- Online: Complete the initial Enrollment Request form using our Contact Us facility and submit.
A member of our Customer Support team will call you to discuss class dates and pricing, along with any current discount promotions.
After the call, you will be sent an invoice for your required class, and payment details will be requested.
- By Phone: call our representatives at +1-855-941-2121
Questions? Submit an email to our representatives at email@example.com
In-Person Class Enrollment
Engineers can enroll for in-person attendance at NC-expert's training classes.
Please see tab "In Person Attendance" for further information.
Virtual Class Enrollment
Engineers also have the option to enroll for virtual attendance at NC-Expert's training classes.
Please see tab "Virtual / Live Online Class Attendance" for further information.
We understand that engineers attend class for a variety of reasons: certification training; technical refresher for students already holding the certification; or simply for non-certification knowledge transfer.
For these reasons, NC-Expert does not require that a student satisfy a vendor's pre-requisites (if any exist) in order to attend a training class.
NC-Expert understands and accepts that it is up to the individual engineer/student and their manager to determine whether they want to satisfy a vendor's requirements or advisories, in order to proceed to formal certification.
Tuition Fee Payments
Payment is made, direct to NC-Expert, by the student's (or student group's) employer.
Full payment must be received at least 10 business days prior to class start date. Acceptance on a course after this time is on a first-pay, first-serve, basis.
The students from employers that are unable to provide payment 10 days before the start date of class may be given a tentative seat in the class but risk losing their seat if another student/employer pays in full for the tentatively reserved seat. NC-Expert cannot guarantee any seat(s) until full payment has been received and a confirmation email has been issued by NC-Expert.
Seats may be reserved using an electronically-submitted corporate Purchase Order document.
Students whose employer has not paid in full, or who has not provided a corporate Purchase Order, will not be admitted to the class.
The class registration fee covers instruction and additional items as described on this website or in issued quotes.
Unless otherwise stated, all other fees and costs including student travel (incl. airfare, parking costs, etc), student accommodation, student meals, any international class materials shipping charges (for virtual class attendees), visa costs (for international students traveling to the USA) are not included in the class registration fee.
Accepted Methods of Payment
NC-Expert accepts the following methods of payment:
- American Express
- Diner’s Club
- Bank Debit Card (usually processed via associated Visa or MasterCard)
- Cisco Learning Credits (CLCs)
- CWNP Training Vouchers
- Company Purchase Order + associated ACH / Wire Transfer / Corporate Check
Payment is accepted in US Dollars only.
Credit Card Payments
Credit Card payments may show "NetCertExpert, Inc." in the vendor field. (Please see our "Naming" section, on this page, for clarification.)
Purchase Orders may be accepted by NC-Expert as guarantee, by a student's employer, of payment for training services.
NC-Expert will provide agreed training services based on a "good faith" acceptance of the Purchase Order.
Purchase Order Payment
Payment of invoices based on purchase orders should be made no later than 30 days from the last day of class.
Invoices, based on purchase orders, may be paid by credit card, corporate check, or by wire transfer, no later than 30 days from the last day of class.
Please note that checks based on Purchase Orders may be made payable to either NC-Expert or NetCertExpert, Inc.
Payment using Cisco Learning Credits (CLCs): student must submit Sales Order (SO) number of CLC purchase; expiration date of CLCs, and “Team Captain” name at least 10 days prior to class start.
If CLCs are found to be invalid for any reason (SO number not valid, CLCs expired, etc.), Employer agrees to be responsible for full payment of class price to NC-Expert.
Late and/or Unpaid Invoice Payments
Payments of Purchase Orders beyond 30 days may be subject to a "late payment" fee of up to 10% of the invoice's value.
Additional credit will not be extended until outstanding (late) invoices are paid in full.
If the case arises, where a company has not paid an invoice associated with a serviced Purchase Order within the agreed timeframe, that company forfeits the facility to make future reservations using Purchase Orders until the outstanding debt is settled in full.
Discounts and Promotional Offers (incl Resits)
Discounts are offered, based on two factors:
- Discounts apply only for pre-payment of class fees, and
- The customer must have a $0.00 credit balance with NC-Expert (i.e., no outstanding/unpaid debts)
Any and all discounts or reduced price classes are offered for "cash" purchases only. "Cash" purchases include payment by debit or credit card, bank wire or ach transfer, corporate or cashier’s check.
Applying multiple discounts to any one class is not permitted. Where multiple avenues of discounts are accessible to an employer/ student, only one discount may be applied to the applicable class. By requesting the application of a specific discount, or accepting a discounted price offer, employer/student agrees that any alternate discounts are forfeit.
Discounts cannot be applied when using Vouchers as form of payment. Vouchers will be applied against the standard list price of the class only.
For courses, where a promotional discount applies, the student must meet the following conditions at the time of registration as well as any other terms and conditions listed on this website in conjunction with the discount/promotional offer:
- Payment, in full, must be received prior to attending the class to receive promotional discount
- For "Multi-class" discount, all enrollment fees must be paid at time of enrollment for first class in order to qualify for the discount. If student cancels enrollment in subsequent class(es), then the discount rate is forfeit and any refund will be less the standard list price for attended class(es). Multi-class discounts cannot be retroactively applied
- Discounts for employers utilizing company Purchase Orders are offered at the discretion of NC-Expert
- Discounts do not apply to Partner-delivered classes
Promotional offers may occasionally be available with specified purchases. The terms and conditions of any promotional offer are set out in the promotional material for such offer, which may vary from our standard terms and conditions. Please ask our Customer Service team for details if you have questions about any promotion.
Example Promotional Offers:
The "Free Resits" promotion applies to classes in the same version of the class. NC-Expert's "Free Resit" promotion offer expires upon release of the next version of the class* or after 1 year from the first sit of the class (whichever occurs sooner), or if the student has passed the associated exam.
NC-Expert's "Free Resit" promotion is offered with the following conditions:
- Students may resit the same version of a previously-attended class only if
- (a) the target class for the resit is the same version as previously attended
- (b) no more than 12 months has elapsed since the student previously sat the original class (see also item "a"), and
- (c) the student has not yet passed the associated exam
- No additional or updated materials will be provided to the student resitting the class. Student will be required to reuse the materials provided for their original attendance of the class
- No guaranteed lab access will be provided to resitting student (but, if labs are available - and no associated costs are incurred by NC-Expert from the vendor - then lab access may be offered to the resitting student)
- Students who are resitting a class, using virtual attendance, *must* enable their video camera and appear on video camera link, for the duration of the class
- Resits are not guaranteed and are offered according to availability: if the class is being offered / running and there are available seats in the class, resits will be permitted. Please understand that resit "guest" seats are very limited and new students must take priority over students requesting to resit a class
- The "Free Resit" promotion offer does not apply to any of the following:
- any class/workshop/course where the vendor requires a mandatory materials/lab fee each-and-every time a student sits the class (i.e., Cisco CCIE workshop, etc.)
- any custom or onsite class
- any partner-delivered class
Refer a Friend
The "Refer a Friend" promotion is open to students who have previously taken a class with NC-Expert.
The basis is simple: that a student (let's call them student A) enjoyed their class so much, that they tell their friends about it. One of their friends (let's call that person student B) calls us and enrolls in a class of their own.
We would simply like to say a small "thank you" to student A.
Student A may may qualify for the "Refer a Friend" promotion if the following requirements are met:
1. Student B (the referred friend) is a *new* NC-Expert customer (i.e., has not taken an NC-Expert class at any time in the past)
2. Student B pays full price for a class
3. Student B attends and completes the class
Upon student B's completion of the class, student A will receive a promotional reward.
Current rewards available to choose from are:
a. Amazon Gift card in the amount of $25 (will be emailed to student A)
b. $100 discount off student A's next class with NC-Expert
In addition, student A may refer multiple friends and, if all the above requirements are met, may qualify for multiple promotion rewards (1 reward for each person referred who meets the above criteria).
As soon as they complete the class, student B is then eligible for the "Refer a Friend" offer, too! 🙂
Individuals, who have not previously taken a class with NC-Expert, are ineligible for the "Refer a Friend" promotion.
(Definition: Student A or Student A's employer will be treated as the same entity.)
Pre-purchased Class Vouchers
Attendance in any class(es) purchased using the Pre-purchased Class Voucher (PCV) scheme must be commenced within 12 months of voucher purchase date.
Employer/Student may select a class start date at time of voucher purchase, or defer selection until they know their schedule. The selected class must start within 12 months of date of voucher purchase.
If class date selection is delayed – upon enrolling, the student must quote the unique Voucher ID number, which can be applied only once to the purchased class.
Voucher is not valid for use against any other class type (i.e., a CWNA class voucher cannot be used against a CWAP class, CWNP vendor voucher cannot be used for a Cisco vendor class, etc.).
Note: Voucher expires 12 months from purchase date. Payment is forfeited and no refunds will be given.
*Further explanation of our free resit expiration policy: often, when a class is updated, the course materials are changed. In addition, the associated practice labs are also amended to match the new class materials. This leaves the resitting student at a serious disadvantage: they do not have the relevant class materials to follow along with, nor are they able to try any new/updated labs since they no longer have a valid lab guide (if applicable) and may not have practice lab access. In addition, the "disadvantaged" re-sitting student will often ask multiple questions of the instructor, regarding version changes, which monopolizes the instructor's time, thus leaving less time available for first-time students. Unfortunately, in past years, when the re-sit policy did not expire at time of version change, NC-Expert instructors encountered such problems as those described, so the decision was made, after careful consideration of the issues, by upper management, that the free resit offer would expire at version change. We apologize for any inconvenience.
We generally do not offer classes less than 2 months prior to course update / exam expiration, in order to give our students time to study and sit their exams (recommended: 4-6 weeks from attending class, to sitting the exam).
Occasionally, if there is enough demand, we may offer a "What's Changed?" webinar to update students on changes to a class outline / exam blueprint. Please contact Customer Services at firstname.lastname@example.org to inquire.
Subject to COVID-19 restrictions, in person classes may be delivered at NC-Expert's main training center / Headquarters.
NC-Expert training center: 5113 Johnson Drive, Pleasanton, California 94588 USA
...or at other venues, the addresses of which will be issued to the relevant students in advance of class.
In Person Attendance
Our head office and main training center is located at:
5113 Johnson Drive
Pleasanton, CA 94588
NC-Expert's additional training location is located at:
4695 Chabot Drive
Pleasanton, CA 94588
Other/onsite venues as noted.
Upon enrollment confirmation, students will be notified of which venue to attend.
Bring Your Own Laptop
We generally ask that students bring their own laptop with them to class - there are a number of reasons why we ask them to do this, among which are:
- because they are familiar with their own setup and don't have to waste time familiarizing themselves with a new system
- if we use NC-Expert hosted labs for the class students, using their own laptops, may be permitted access to these after class (it is very helpful if any access issues are troubleshot before the student leaves the classroom), and
- our instructors often let students know about free software they can download* to help them in their future study
However, REALLY IMPORTANT: There may be a requirement to install free software in order to participate in, and access, lab exercises (this may include VNC and/or RDP). Please ensure you have sufficient administrative privileges to do this.
Obviously, if a student does not have a laptop, or would prefer to not bring their laptop with them, we are more than happy to provide a computer for in-classroom use. Since this is the exception, rather than the rule, we ask that any students wishing to use an NC-Expert computer, please submit their request upon enrollment, or as soon as possible prior to class. (There will, of course, be no charge for using an NC-Expert computer.)
NC-Expert is to be found in Pleasanton, California, and is centrally located for the San Francisco Bay Area and the Central Valley.
Not only is it a great place to study, but is also a great place to spend a few extra days, if your schedule permits.
Pleasanton California boasts great restaurants and shopping. Pleasanton’s High Street reflects days gone by with privately owned stores and very welcoming and friendly staff.
Each week on Saturday morning, a busy Farmer’s Market can be found adjacent to the High Street.
There are many hiking trails and State Parks in the vicinity. The more adventurous can take the trip up to the summit of Mount Diablo which affords panoramic views of the entire area and all the way to “the city” (San Francisco).
Livermore which is only 10 minutes away from our Pleasanton office, provides ample opportunities for tasting the local area wines at the numerous wineries.
Pleasanton, really lives up to its name in the amenities it offers, the surrounding countryside, and great year-round weather. Come and see for yourself!
Important: Travel Notice - In-person Attendees
We strongly recommend that students do NOT make travel plans earlier than two (2) weeks prior to class start.
Final confirmation of class viability will be made two (2) weeks prior to the class start date. If the student does not receive an emailed reminder of attendance - which is your official final confirmation that the class will be going ahead, as planned - please contact our sales team at 1(855)941-2121 for verbal confirmation.
NC-Expert reserves the right to reschedule, or cancel, the class/workshop up-to-and-including 14 days prior to the scheduled start date and shall not be held responsible or liable for any student travel plans that were made prior to NC-Expert's final confirmation.
If students make travel plans prior to two (2) weeks before class start, they do so at their own company's financial risk. NC-Expert will not be held responsible for classes rescheduled, or canceled, prior to two (2) weeks before the scheduled class date.
Our closest airports are: 1 Oakland, 2 San Jose, 3 San Francisco
 Oakland (OAK) airport to NetCertExpert office (about 30 minutes):
- Head southeast on Airport Drive
- Continue onto 98th Avenue
- Merge onto I-880 S via the ramp to San Jose
- Take exit 31 for I-238 toward I-580 / Stockton / Fresno
- Follow signs for I-238 / I-880 / Castro Valley / Stockton / Fresno and merge onto I-238 S
- Merge onto I-580 E
- Take exit 45 for Hopyard Road
- Turn right onto Hopyard Road
- Turn right onto Owens Drive (1st right)
- Turn left onto Johnson Drive (1st left)
- Destination is on left
 San Jose (SJC) airport to NetCertExpert office (about 40 minutes):
- Head southeast on Terminal Drive
- Continue onto Airport Blvd
- Slight left to stay on Airport Blvd
- Slight right to stay on Airport Blvd
- Slight right toward Skyport Drive
- Continue straight onto Skyport Drive
- Turn right onto N 1st Street
- Turn right to merge onto I-880 N toward Oakland
- Take exit 12A to merge onto Mission Blvd toward Sacramento / I-680
- Merge onto I-680 N via the ramp to Sacramento
- Take exit 29 for Stoneridge Drive
- Turn right onto Stoneridge Drive
- Turn left on Franklin Drive (2nd left)
- Turn right onto Johnson Drive
- Destination is on right
 San Francisco (SFO) airport to NetCertExpert office (about 50 minutes):
- Take ramp onto US-101 S
- Take exit 414B for Fashion Island Blvd toward Hayward
- Follow signs for CA-92 E / Hayward and merge onto CA-92 E
- Cross San Mateo bridge
- Take exit 26B for Interstate 880 N toward Oakland
- Merge onto I-880 N / Interstate 880
- Take exit 31A to merge onto I-238 S toward Castro Valley / Stockton / I-580
- Merge onto I-580 E
- Take exit 45 for Hopyard Road
- Turn right onto Hopyard Road
- Turn right onto Owens Drive (1st right)
- Turn left onto Johnson Drive (1st left)
- Destination is on left
San Francisco Bay Area boasts a dedicated high-speed train/transit system. It is called Bay Area Rapid Transit but is more affectionately known by its acronym: “BART”.
There is a conveniently located BART station (“Dublin/Pleasanton”) – approximately 5 minutes walk from our Training Center.
Oakland and San Francisco airports provide shuttles to their respective local BART stations. BART does not yet serve San Jose airport.
There are a number of Cab companies in the San Francisco Bay Area.
If you prefer to rent a vehicle, again, there are numerous options, among which are:
Please note that the options offered above are in no way recommended services, nor are these comprehensive lists – they are intended for illustration purposes only.
We do not have an hotel discount agreement with any specific chain as we have found that our students are tied to various agreements through their own employers.
We are fortunate in that the hotels in the vicinity extend across the spectrum of pricing and can fit every budget.
Best Western Plus Pleasanton Inn
5375 Owens Court, Pleasanton, CA 94588
Ph: (925) 463-1300
5059 Hopyard Road, Pleasanton, CA 94588
Ph: (925) 463-1414
DoubleTree by Hilton Hotel Pleasanton at The Club
7050 Johnson Drive, Pleasanton, CA 94588
Ph: (925) 463-8000
Extended Stay America Pleasanton
4555 Chabot Drive, Pleasanton, CA 94588
Ph: (925) 730-0000
Four Points by Sheraton
5115 Hopyard Road, Pleasanton, CA 94588
Ph: (925) 460-8800
Holiday Inn Dublin-Pleasanton
6680 Regional Street, Dublin, CA 94568
Ph: (925) 828-7750
Hyatt House Pleasanton
4545 Chabot Drive, Pleasanton, CA 94588
Ph: (925) 730-0070
Hyatt Place Dublin/Pleasanton
4950 Hacienda Drive, Dublin, CA 94568
Ph: (925) 828-9006
LaQuinta Inn & Suites Dublin-Pleasanton
6275 Dublin Boulevard, Dublin, CA 94568
Ph: (925) 828-9393
Larkspur Landing Pleasanton
5535 Johnson Drive, Pleasanton, CA 94588
Ph: (925) 463-1212
Motel 6 Pleasanton
5102 Hopyard Road, Pleasanton, CA 94588
Ph: (925) 463-2626
5990 Stoneridge Mall Road, Pleasanton, CA 94588
Ph: (925) 463-3330
At this time, NC-Expert does not provide travel services. All students are responsible for their own flights, ground transportation, hotel accommodation, incidentals, and visas (if necessary).
*Downloaded/installed software: Although NC-Expert has previously tested the software we recommend that students download and install, NC-Expert does not take any responsibility for any problems that arise as a result of implementing the suggested software. Students download and install any recommended software at their own risk.
Virtual / Live Online Attendance
We highly recommend in-person training, but understand that this may not always be an ideal solution for every situation.
In response to requests from a number of our clients with regard to the rising costs of employee travel and hotel accommodation, NC-Expert has implemented an alternate option for delivery which will enable employees to remain in their home/office location… saving TIME and MONEY!
Our “Virtual/Live Online” format is an instructor-led, real-time, interactive training solution which replaces the need for the candidate to sit in a classroom face-to-face with the instructor… but reaps the benefits of live instruction!
Our “Virtual/Live Online” delivery format is also known as “Remote Access”. This enables students to interact with the instructor as if they were in the classroom, but without the need for lengthy travel and absence from home.
Save, Save, Save!
This format will save our customers money and, above all, their valuable time! Now there is no need to fly/drive or spend time and money in a hotel… AND we still offer great prices!!!
Many people have not previously attended Live Online, Remote Access, or “Virtual” classes.
Here are some answers to questions we are typically asked…
What is a “Virtual” Class?
A Virtual Class is a real-time event, hence it is also referred to as “Live Online” or “Remote Access” attendance. The only real difference between attending in-person and attending virtually is that you are accessing the classroom from a different location and are not physically in the room with the instructor and other students.
Virtual Classes are not pre-recorded classes, nor are they recorded for later playback. You will not be able to access any recordings of the class. Our virtual classes are all delivered live, in real-time.
You can interact with the instructor, and the other students, just as if you were in the room - you can hear (and talk to) them, and they can hear (and talk to) you!
If attending a Virtual Class you would:
1. Log in to the WebEx session from your computing device at the start of the class day. The log-in time will be posted by the instructor. (As a heads up, our classes usually begin at 9:00AM Pacific, unless otherwise stated.)
2. Interact in real-time with the instructor and other students – as if you were in the room with them. You would see and hear the class presentation from the instructor, watch demonstrations, you might interact in a lab environment, and verbally respond to questions from the instructor.
3. Log out of the session at the end of the class day.
4. Repeat this process for each day of class.
Attendance in a Virtual Class will require your full attention – almost as if you were on-site at our facility. You will not benefit fully if your attention is distracted with work or other demands.
NC-Expert often provides “blended classes” in which some students are in the classroom with the instructor, and other students attend virtually/remotely.
What Technology do I Need to Attend a Virtual Class?
You will need the following components:
1. A computing device (desktop, laptop, or appropriately enabled iPad or similar device)
2. Internet connection
3. Sound device(s)
~ speakers on the computing device – so you can hear what is being said
~ a microphone or other voice-transmitting device – so you can communicate verbally
~ or a phone* – to accomplish both the above tasks
NC-Expert regularly uses Cisco WebEx and Citrix GoToTraining as the delivery platforms for its web-based classes, webinars, group mentoring sessions, and meetings. We think these are high-quality product which are ideal communications solutions for the training environment owing to their abundance of features which enhance the students’ experiences.
With either remote attendance platform (WebEx or GoToTraining), you will need an Internet-compatible computing device with appropriate sound devices or telephone connection. You will also need Internet connectivity for the duration of the class.
REALLY IMPORTANT: There may be a requirement to install free software* in order to participate in, and access, lab exercises remotely (this may include VNC and/or RDP). You may need to arrange access through your company's firewall or guest network. Please ensure you have sufficient administrative privileges to do this.
*Please note – while we recommend that our students use VoIP on their computer, Internet connection speeds and performance will vary region by region and by time of day. If the student elects to use their telephone for communication, calls will be made to NC-Expert’s conferencing utility at student’s own expense.
Class Timing: What Is It?
NC-Expert’s virtual classes are hosted at our main training facility in Pleasanton, California, USA (near San Francisco).
A standard class day is generally 9:00AM to 5:00PM (Pacific time). Our “Virtual” (remote access) classes run in Pacific time, unless otherwise stated.
USA east coast, and international students will not necessarily be listening to lectures until midnight! For select classes we have a lecture component and then a lab component for each day’s training (this includes most of the CWNP portfolio and some Cisco classes). Virtual students who attend these specific classes may be invited to do labs the following morning while awaiting the start of lectures.
As an example (this does not apply to all classes, but is for general guideline purposes only):
9:00AM (Pacific) Class/Lecture session start
-Lunch break- (instructor will advise regarding specific timing)
2:00PM (Pacific) Class/Lecture session concludes
2:00PM (Pacific) Practice Lab session start
5:00PM (Pacific) Practice Lab session concludes
As you can see, the Practice Lab portion of the class extends for the final 3 hours of the class day.
East coast USA students, for whom Day 2 Lectures do not start until 12:00pm (Eastern) (see time zone comparison below) are welcome to perform the Day 1 Lab session assignments during their Day 2 morning (9am-12pm Eastern) while waiting for Day 2 Lectures to begin. This process can continue for the remainder of the training class. It is designed to make life a little easier for east coast students!
Make sure you take note of Time Zones!
Don’t forget the time zone equivalencies… examples below:
- 6:00AM Hawaii (UTC-11 hours)
- 8:00AM Alaska (UTC-9 hours)
- 9:00AM Pacific (UTC-8 hours)
- 10:00AM Mountain (note: Arizona does not observe Daylight Saving Time except in the Navajo Indian Nation)
- 11:00AM Central
- 12:00PM Eastern (UTC-5 hours)
- 5:00PM London, UK (UTC+0 hour)
- 6:00PM Paris, France (UTC+1 hours)
- 8:00PM Dubai, UAE (UTC+3 hours)
Is There Anything Else I Need to Do?
To enroll in a virtual attendance class...
- Student confirms that they satisfy the appropriate technical requirements for access to their selected class and its related materials.
- Student understands and agrees that all virtual classes are delivered live and in real time, and based on Pacific time, unless otherwise stated.
- Student further understands and agrees that all virtual classes will be delivered in the English language unless otherwise stated.
I Have Been Confirmed as Enrolled in the Class. What Happens Next?
We use either Citrix GoToTraining or Cisco WebEx as our virtual attendance delivery platforms.
Once you are enrolled in a class and have selected Virtual attendance, you will receive an emailed invitation from us which will contain step-by-step instructions for connection and logging in.
The invitation email may contain access to download plug-ins which will enable WebEx or GoToTraining to run successfully on your device.
The invitation email may also provide the facility to test the compatibility of your system with our virtual platform. Any tests will be very simple and should only take a minute or two. (Please ensure that any tests are initiated and passed prior to class start.)
Please note: you do not need a Cisco account for WebEx attendance in our classes.
Virtual Class Materials and Shipping
Student understands and agrees that no Virtual/Live online hardcopy class materials (where applicable) will be shipped to student, or access provided, until full payment for instruction (and shipping/handling where applicable) has been received by NC-Expert and confirmation email has been issued.
We strongly recommend that enrollment is completed (including fee payment) no less than 30 business days prior to class start date.
If a delay in payment causes a delay in shipping and, by extension, student’s receipt of the Virtual/Live online class materials, or if materials are detained or delayed by customs officials for inspection, student agrees that NC-Expert will be held blameless.
The employers of students located outside the contiguous United States may be charged a class materials Handling and Shipping Fee for physical materials, of up to $250.00(US) to cover incurred costs of handling and international shipping. Handling and Shipping fee will be charged and invoiced in advance, in addition to course fees. These fees are non-refundable.
Due to mailing logistics (shipping times, customs delays, etc.), class materials sent outside the contiguous United States** may be delayed and may not arrive in time for the commencement of the virtual class.
This situation arises more so where orders for class attendance are placed in close time proximity to the virtual class scheduled start date. If materials do not arrive with the student in time for the virtual class scheduled start date, it is considered and agreed to be due to no fault of NC-Expert and the student agrees to not hold NC-Expert liable for any delay in receipt of class materials. It is suggested that the student still attend the virtual class as planned, and the student will then be allowed to resit the same virtual class at a future agreed time as a ‘repeat student’ if they so wish. This resit is subject to our re-attendance policy.
For Cisco Students attending Virtual / Live Online classes: Please note that NC-Expert policy is that all students attending Virtual / Live Online classes will be provided with course materials in electronic format only. Hardcopy materials will *not* be provided. If Student requires hardcopy class materials, a request must be made in writing, and additional fee(s) will be incurred. Requested hardcopy materials will not be shipped to student until course fee plus any/all additional fee(s) have been paid.
For CWNP Virtual / Live Online classes: Please note that, at the time of writing this page, CWNP does not produce its official class materials (Study Guide, etc.) in electronic format. NC-Expert is contractually bound to provide its students with the official CWNP hardcopy materials which must be physically mailed to Virtual/Live Online class attendees.
**or within the United States, if enrollment is completed within two weeks of class start date.
Virtual/Live-online Classes – Cisco Class Materials Access
Please note that Cisco has a revised method of accessing class materials for its virtual classes
(Virtually-attended Cisco classes may require “eKits” or “Digital Kits” - which are both delivered electronically)
Students wishing to enroll in a Virtual/Live-online Cisco class must be aware of the following information, and be able to satisfy the following requirements…
System requirements to run the eReader:
- Internet Connection
- Memory Requirement: 4 GB of RAM
- Windows XP SP3, Windows 7, Windows 8… Browsers: Firefox 19+, Chrome 18+
- Mac OS X 10.6.8+, 10.7.x, 10.8.x… Browsers: Firefox 19+, Chrome 18+, Safari 5.1.7+
- Note: Internet Explorer will be supported soon
Cisco digital kits are intended for online access, so printing is limited
10 pages to be printed
The ability to download the content and access it offline is currently not available
Cisco is developing eReaders for offline content viewing, to be released in the near future
Please review the material on the training website at https://learningnetwork.cisco.com/docs/DOC-21189
Please ensure that the student can satisfy the above technical requirements prior to enrolling in any NC-Expert Virtual/Live-online Cisco class.
NC-Expert will accept no responsibility for student’s inability to access virtual class materials due to above technical requirements not being met.
Suggestion: put your microphone device on “mute” until you need to speak – or else everyone is going to hear you eating that bag of chips!
Please advise us of your attendance method upon enrollment. If no preference is made known, the “In-person” option will be assumed by default.
In order to be fair to all our students, in various time zones, please be aware that our “Virtual/Live online” classes commence each day at 9:00AM and conclude at approximately 5:00PM (Pacific time), and will be provided in English language only.
As with the “In-person” option, “Virtual/Live online” candidates are required to attend all hours of each regular full-day class session to receive class credit.
For those students who prefer face-to-face interaction, rest assured that NC-Expert will continue to provide the option for in-person classroom training.
If you have any problems, contact us!
*Downloaded/installed software: Although NC-Expert has previously tested the software we recommend that students download and install, NC-Expert does not take any responsibility for any problems that arise as a result of implementing the suggested software. Students download and install any recommended software at their own risk.
Final confirmation of class viability will be made approximately two weeks prior to the scheduled class/workshop start date.
If you do not receive an emailed reminder of attendance (which is your official final confirmation that the class will be going ahead, as planned), please contact our sales team at 1(855)941-2121 for verbal confirmation.
For in-person attendees, important information can be found by clicking on the "Logistics and Travel Services" tab on this page.
In-Class Study Materials
We operate using a “Just in Time” (JIT) inventory system. As noted elsewhere on this website, hardcopy student materials will be provided to CWNP students on day 1 of class.
Please understand that we are unable to provide hardcopy class materials to in-class CWNP students prior to their agreed/enrolled in-class date.
Electronic materials will be provided to Cisco students on day 1 of class. (As of mid-2016, all Cisco in-person class materials have been provided in electronic format only. No option for obtaining hardcopy materials has been available since that date.)
Virtual Attendance Materials
NC-Expert will ship any applicable hardcopy materials to the student. (Please see tab "Virtual / Live online Attendance" for further information.)
All other materials will be provided in electronic format.
CCIE Workshop/Study Materials
Per Cisco, the CCIE Training is designed to extend to a maximum of eighteen (18) months. This ensures the candidate’s knowledge is current to existing technologies. This means that the candidate should sit both their Written and Practical Lab exams within 18 months of enrolling in the training.
The Study Materials provided by NetCertExpert in its CCIE Routing & Switching packages are current at the time of issuance and officially sanctioned by Cisco. Access to CCIE Routing & Switching study materials is granted, per Cisco rules, for a maximum of eighteen (18) months only, from enrollment in the training. The candidate is responsible for managing the access to their study materials and should take note of issuance and expiration dates.
If, due to candidate’s delay in study or delay in scheduling and/or attending required workshops, study materials access expires, NC-Expert assumes no responsibility and will not issue a refund on any amounts previously paid in cash, cash equivalents, or in Cisco Learning Credits (CLCs).
If study materials access is due to expire, the candidate is advised to contact Cisco to request an extension on their study materials. Cisco may, or may not, provide this extension. At its discretion, NC-Expert may permit the student to continue attending previously-paid-for-but-not-yet-attended workshop sessions. If Cisco declines to extend the candidate’s study materials, the candidate will need to pay a second time to obtain current Cisco study materials and, potentially, to attend NC-Expert workshops.
Study materials obtained though purchase of “Workshop Only” sessions will be accessible for the duration of the applicable workshop (in most cases, 5 days) and are not valid for eighteen (18) month access.
Although every effort will be made to provide students with the most recent edition of class materials Student is aware, accepts, and agrees that for a period of up to three (3) months following a course update NC-Expert is bound by company policy to exercise its FIFO procedure in order to keep costs and class fees down. Previous edition materials will be shipped to students, in order of enrollment, until company’s previous edition materials stock is exhausted.
NC-Expert's CCIE Wireless training is an NC-Expert exclusive and is not subject to Cisco's 18 months' study materials limitation, however, we strongly recommend that a student makes every effort to study and sit the relevant Written and Practical Lab exams within this time, to ensure a current level of knowledge.
As of July 2018, NC-Expert's CCIE Collaboration training is currently on hold, awaiting an official Cisco update. All candidates were adequately informed, prior to the July 2018 exam update, of the expected hold status. CCIE Collaboration candidates are still subject to the original 18 month Cisco materials expiration limitation.
Course Materials - Refresh and/or Retirement
NC-Expert will make every effort to inform students of upcoming refreshes, retirements, and/or expirations, but this should not be relied upon.
Students are responsible to ascertain this information for themselves.
If a virtual attendance student arranges to attend class on a specific date and receives course materials by mail in anticipation of that attendance but then, subsequently, delays attending class until after a courseware refresh has been issued, NC-Expert will not be held liable to update/replace those materials. In this instance, the student may be required to pay an additional fee to replace their materials.
In person attendance is not affected by this provision, because materials will be issued on day 1 of class. The same is true of classes which issue electronic materials (i.e. Cisco).
Students often ask "Can we sit the exam at the end of class?" Our recommendation is for the student to not rush in and do this. We recommend that students return home and review their course materials and notes, and email their instructors with any questions. This gives the students the best level of knowledge and best chance of success in certification exams.
A survey of the timing gap between attending a training class, to successful exam sit, was published. The conclusion was drawn that the average time between students sitting a training class and taking its associated exam was an average of 4-6 weeks.
We find that this is an appropriate time interval for all types of certification exams. For this reason, we recommend that our students consider this time interval, after attending a training class, before sitting their associated exams.
Obviously, we also do not recommend putting off taking the exam until you have forgotten what you learned in class but, on the other hand, we also do not recommend rushing into the exam before you are properly prepared. Every student is different, so our recommendation is to make sure you "feel" ready, and comfortable with the course material, before sitting any certification exams.
Exam Vouchers - CWNP
Exam vouchers may be provided for select CWNP classes. Please ask an NC-Expert representative for further information.
CWNP exam vouchers are valid for 1 year from class start, so there is no need to rush.
Exam Vouchers - Cisco
Because we understand that many students sit Cisco training for knowledge transfer only, exam vouchers are not usually included in class fees.
If an employer requires their employee to sit the exam, NC-Expert can arrange to include an exam voucher with the class package for an additional cost.
Cisco exam location/date/timing should be scheduled by the student through PearsonVUE's website (see PearsonVUE contact information on this page).
Exam Vouchers - Other
Exam vouchers for non-CWNP/Cisco (i.e., CompTIA) classes may be included within course fees. Please check with your NC-Expert representative for more information.
Exam Refresh or Retirement
If a student attends class and subsequently delays sitting the associated exam, for which NC-Expert may have provided an exam voucher, NC-Expert will not be held liable or responsible to:
a. provide update instruction to the student,
b. provide replacement exam vouchers, or
c. issue any form of refund.
Pearson VUE Proctored Exams
NC-Expert, under its primary name of NetCertExpert, Inc., is an approved PearsonVUE examination proctoring facility or "testing center".
PearsonVUE testing centers are located around the world. So, no matter where the student is located, a PearsonVUE testing center should be in convenient proximity.
If you wish to schedule an exam, and to sit it at our facility, the student should arrange this directly through the PearsonVUE website. Please see PearsonVUE’s website for further information. The PearsonVUE website offers our most updated schedule and availability.
Please do not confuse NC-Expert with other training providers.
NC-Expert does NOT provide "crash courses aimed at passing the exam". We do not cheat, nor do we encourage our students to cheat. Our students will NEVER receive a "cheat sheet", or a list of exam answers, from us. If this is what you feel you need to do to pass the exam - please find an alternate training provider.
NC-Expert does things properly. We train you to be a better engineer. We teach you through real-world scenarios. We explain things to you. We help you through hands-on lab practice. We want you to ultimately succeed in your engineering career. To do anything less would be a disservice to you and would devalue the certifications that others have worked so hard to earn.
If your aim is certification exam success - just like when you were in school - we also expect you to study, on your own, after class. We will be here to help and advise you if you get stuck but, ultimately, your success rests with you.
Some vendors will state "We have a 80% exam pass rate". It is very difficult to make an honest claim to this kind of success. Just because a vendor make this claim, does not mean that a student is guaranteed to pass. Every student is different. Some have a natural proclivity to technology, while others struggle. We want our students to suceed and will do whatever we can to help them overcome obstacles and succeed.
Disclaimer: NC-Expert does not make any guarantees, expressed or implied, regarding exam success.
Reschedules, Cancellation, and Refund
Please see below for our Rescheduling, Cancellation, and Refund policies.
Any requests to reschedule or cancel a registration must be emailed to: email@example.com or faxed to us at 1(408) 689-9692.
Students are permitted to reschedule their class attendance.
Any reschedule requests must be submitted in writing to firstname.lastname@example.org 10 days, or more, prior to the original class start date. Reschedules will only be agreed for the same version of the class.
Employers of these students will be required to pay the stated registration fee to attend a new/updated version of the class. No discounts will be applied.
If the same class is not offered for the foreseeable future, NC-Expert reserves the right to substitute an equivalent alternative.
Reschedule of Virtual Class Attendance
If a Student elects to attend class remotely/virtually, NC-Expert may mail hardcopy class materials to the Student. If, after shipping any materials, the Student is unable to attend the class, the Student may retain the materials and reschedule the class date.
Alternatively, the Student may choose to return the materials to NC-Expert, pursuant to the next paragraph. However, the class must be rescheduled to an available class date within 6 months of the original class start date.
If the Student decides to retain the shipped Student Materials, NC-Expert will not be responsible for replacing the Student’s materials (and/or lab access, if applicable), under the following circumstances:
- the course materials are misplaced/lost by the Student,
- prior to the class reschedule date the course materials are declared “retired” by the provider (i.e., Cisco), and/or
- prior to the class reschedule date the course materials are updated by the provider
An exception to this is in the case where the student returns the materials to NC-Expert, in their original packaging, using tracked mailing, and the package is postmarked prior to the start date of the student’s original scheduled class.
Student is solely responsible for rescheduling their class attendance within the permitted period (6 months). NC-Expert’s public schedule of classes is available on its website.
NC-Expert reserves the right to reschedule a class, for any reason, up to 2 weeks (10 business days) prior to its scheduled start date. For this reason, NC-Expert recommends that students adhere to its travel policy - see Logistics and Travel tab on this page. NC-Expert will not be held liable for travel arrangements, made by in-person students, in advance of this time limitation.
Failure to attend a scheduled class, without notice to NC-Expert, will be considered a “no show”.
The employers of "no show" students will not be issued a refund, unless extenuating circumstances can be proven.
We understand that, sometimes, "life happens". Students should register their "request to cancel attendance" by emailing email@example.com
If a student attends part of the class, then needs to withdraw, the available refund will be reduced on a pro-rata basis.
Example part-attendance refund:
If student attends day 1 of class: they may receive a refund of 100%**
If student attends days 1 and 2 of class: they may receive a refund of 80%**
If student attends days 1, 2, and 3 of class: they may receive a refund of 60%**
If student attends days 1, 2, 3, and 4 of class: they will not qualify for any refund.
**minus any non-refundable fees and any applicable course/lab materials charges.
NC-Expert, and its Partners, reserves the right to cancel a course for any reason more than two (2) weeks before the start of the class. If NC-Expert, or one of its Partners, cancels a class within two (2) weeks of the scheduled start date due to force majeure (i.e., illness/accident/death of instructor or Act of God/natural disaster), NC-Expert's liability is limited to the amount of the course enrollment fee paid by the student (or their representative).
NC-Expert assumes no liability for any non-refundable costs that student may have incurred (example: airfare or hotel) for travel plans made earlier than two weeks prior to class start (see our Logistics and Travel notices tab, on this page).
Students have the right to cancel their attendance / withdraw their enrollment.
We request that this is done 5, or more, days prior to class start date.
Students shall email firstname.lastname@example.org to register their withdrawal/cancelation request.
To obtain refund, students shall return all their course materials, unopened and/or unaccessed (if electronic). If students do not return their materials, in unopened/unaccessed condition, within 14 days of their request for refund, a charge for those materials will be levied against any refund due to the student.
Employers will receive a refund, to their original method of payment, 45 days after their request for refund is made. (The refund will be made directly back to the employer, regardless of student's current status with that employer, i.e., subsequently separated from employer.)
All electronic product purchases and pre-orders are final and nontransferable to any third party unless a prior licensing agreement is documented in writing.
All electronic products are subject to copy-protection schemes, including, but not limited to, passwords, dynamic URLs, and unique and unremovable watermarks.
Any discounts, price modifications, or special deals offered by our Sales team associates, or website, are valid only when purchased directly - through nc-expert.com - by the end user, and are not valid through any of NC-Expert’s affiliates, partners, or resellers.
Recording, Copying, Reproducing, or Redistributing Class Content and/or Class Materials
Student is expressly prohibited from recording in whole or in part by means of any recording devices any portions of the class lectures or discussions.
No permission is granted for copying, reproducing, or redistribution of any class discussions, presentations, materials, or any NC-Expert website materials.
If recording or reproduction is required for legitimate purposes written permission for such action(s) must be sought and obtained from a duly authorized officer of NetCertExpert, Inc./NC-Expert
Academic Credit Transfer
NC-Expert does NOT provide any classes which can earn Academic Transfer Credits
Acceptance of any certificates you may earn from successful examination, resulting from your exam preparation training class at NC-Expert, is at the complete discretion of the institution to which you may seek to enroll.
If the certificate(s) or credential(s) that you may earn from successful examination, resulting from training at NC-Expert, are not accepted at the institution to which you seek to enroll, you may be required to undertake accepted coursework at that institution.
For this reason, you should make certain that your attendance at NC-Expert will meet your goals. This may include contacting the institution to which you may seek to enroll after attending any NC-Expert exam preparation training class, to determine if your certificate(s) and/or credential(s) (earned from successful examination) will be accepted.
[CEC §94911(h) and §94909(a)(15)]
If any services require you to open an account, you must complete the registration process by providing us with current, complete, and accurate information as prompted by the applicable registration form.
You may also be required to choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your access credentials. We recommend that you keep this information in a secure location and do not disseminate it to anyone else.
You are entirely responsible for any and all activities that occur within your account (excluding any breaches of your account that occur through NC-Expert's infrastructure). You agree to notify NC-Expert immediately of any unauthorized use of your account or any other breach of security.
Accounts suspected of being used by any party other than the purchaser, or single intended recipient, are subject to revocation without prior notice at the complete and sole discretion of NC-Expert. Accounts suspended in this manner will not be eligible for refund or store credit for any used or unused portion of any subscription.
NetCertExpert, Inc. has the legal "doing business as" (dba) name of NC-Expert.
Throughout this site the corporate names NetCertExpert, Inc., NetCertExpert, and NC-Expert may be used interchangeably and all these iterations refer to the same company.
For contact information, please see bottom of webpage.
All content, unless otherwise stated, is developed by NetCertExpert, Inc., DBA NC-Expert. All rights reserved. No part of any NC-Expert publication may be reproduced or distributed in any form or by any means without the prior written permission of NetCertExpert, Inc., DBA NC-Expert.
Cisco, Cisco Systems, the Cisco logo, and CCIE are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other products and company names mentioned in NC-Expert content are the trademarks, registered trademarks, or service marks of their respective owners.
Our authors have used their best efforts to distinguish proprietary trademarks from descriptive names by following the capitalization styles used by the manufacturer.
CWNP, CWTS, CWNA, CWSP, CWDP, CWAP, and CWNE are all registered trademarks of CWNP, LLC.
Status of Linking Policy
https://www.nc-expert.com welcomes links to this website provided they are made in accordance with the terms of this linking policy which is intended to assist you when linking to this website.
Links *TO* Website https://www.nc-expert.com
Links pointing to https://www.nc-expert.com should not be misleading and appropriate link text should be always be used.
From time to time we may update the URL structure of our website and, unless we agree otherwise in writing, you are responsible for updating any connecting links to our website.
You must not use our logo to link to this website without our express written permission.
Links *FROM* this Website
This website includes links to other websites which may be owned and operated by third parties. These links are not endorsements or recommendations.
https://www.nc-expert.com has no control over the contents of third party websites, and we accept no responsibility for those websites, nor for any loss or damage that may arise from your use of them.
Removal of Links
You agree that, should we request the deletion of a link to our website, and this is within your control, you will delete the link promptly.
If you would like us to remove a link to your website that is included on our website, please let us know the details using the contact information below.
Changes to this Linking Policy
We may amend this linking policy at any time by publishing a new version on this website.
Should you have any questions about this linking policy, please contact us using the details set out below:
Send email to: email@example.com
While every effort has been made to ensure that all material in NetCertExpert's publications is as complete and accurate as possible, the material is presented on an “as is” basis. Use of any such material is at the user's own risk.
NetCertExpert, Inc. (dba NC-Expert), does not assume any liability or responsibility to any person or entity with respect to loss or damages incurred as a result of reliance on, or use of, the information contained in its workbooks and/or other content.
All content developed by NetCertExpert, Inc. (dba NC-Expert), unless otherwise stated, is an original work of the aforementioned author and any similarity to any other material (proprietary or otherwise) is completely coincidental.
This Agreement constitutes the complete and fully integrated contract between NC-Expert and Student, and supersedes all previous oral and written agreements and discussions.
This agreement may be changed only by an instrument in writing between NC-Expert and Student. Student has read and understood this agreement and has not entered into this agreement based on reliance on any promises made, verbally, by any of NC-Expert's counselors or agents.
Student agrees to comply with NC-Expert’s rules and procedures including, but not limited to, absences, tardiness, honesty, and proper conduct.
Although NC-Expert will make its best efforts to notify students in the event that any class has been canceled or postponed, it is the student’s responsibility to contact NC-Expert using the phone number provided on the Company website, to confirm his/her attendance in the class at least two business days before the scheduled class start date. NC-Expert is not responsible for student’s travel, lodging, incidental expenses, or other losses or damages incurred if the student does not confirm his/her attendance in the class and the class has been canceled or postponed.
Classes are generally held from 9:00AM to 5:00PM (Pacific). Class times for bootcamps, consolidated classes, combination classes, and back-to-back classes follow NC-Expert’s announced schedule. All course schedules are subject to change in start and completion dates. Any affected students will be notified.
In the event of natural disasters, Acts of God, labor disputes, or equipment failure, NC-Expert reserves the right to postpone training up to a maximum of thirty days. Affected students will be notified.
NC-Expert reserves the right to withdraw a scheduled class up to 3 weeks prior to class start date. Students are advised not to schedule any travel until 3 weeks, or less, prior to class start. Student agrees that NC-Expert will not be held responsible for losses incurred to student if student schedules travel before 3 weeks prior to class start date and the class is subsequently withdrawn.
If meals are provided to the student, NC-Expert does not guarantee the meals will meet the student’s special dietary requirements. Students with special dietary requirements are responsible for providing their own food during the duration of any course or class attended at or through NC-Expert.
Shall any dispute arise as a direct or indirect result of this agreement, both parties agree to settle all disputes through binding arbitration. Furthermore, both parties agree all binding arbitration proceedings shall be administered by the Better Business Bureau (BBB) and in accordance with the BBB’s Commercial Rules of Arbitration. All arbitration proceedings shall take place in the San Francisco Bay Area and either party may elect to attend virtually, if virtual presence is accepted and is an available option within the rules. The non-prevailing party shall be responsible for all for the reasonable legal expenses, costs, and/or fees of the prevailing party. This Agreement shall be interpreted and governed under the laws of the State of California.
If this Agreement is assigned to a third party, Student and co-signer, if applicable, will continue to be bound by all the terms and conditions of this Enrollment Agreement. Should this Agreement be assigned, such a third party is independent of NC-Expert. Any NC-Expert-related questions or problems that arise must be settled between student and NC-Expert.
While attending training classes with NC-Expert, Student may come into contact with other NC-Expert students, as well as NC-Expert’s own employees and contractors. Student covenants and agrees that he/she shall not directly or indirectly solicit or facilitate (by communication of any nature) the hiring of any of NC-Expert’s clients, employees, or contractors for a period of one year after Student’s last day of attending training with NC-Expert. Student may engage in, and NC-Expert encourages, the solicitation of work from NC-Expert by communicating such requests directly to NC-Expert’s Management, Sales, or Account Management staff. The parties agree that if student/student’s employer hires or utilizes NC-Expert’s personnel in violation of this paragraph, NC-Expert will have been damaged, but that the amount of damages is difficult to ascertain. Accordingly, the parties agree that if Student/Student’s employer violates this paragraph, Student/Student’s employer will pay NC-Expert (NetCertExpert, Inc.) $75,000.00 as liquidated damages.
- Student, student’s representative, or potential student agrees that any personal information provided may be used for NC-Expert marketing purposes. NC-Expert will not sell any personal information to any third parties. NC-Expert will use personal information received for its own marketing purposes (emailed newsletters, updates, etc.) only. An “opt-out” email address will be provided on each Newsletter which will enable personal email address to be deleted from the Newsletter database. The Newsletter opt-out will not apply to other marketing materials. Each emailed contact will be provided with this “opt-out” option.