Frequently Asked Questions
Yes. Almost all of our classes can be attended remotely.
Remote attendance is in real time - and class can be accessed from the comfort of your own office or home.
Our team has developed a presentation methodology whereby students don't miss out on anything except the stress and added expense of travel:
- they can interact with the instructor and other students just as if they were all in the same room,
- our labs are accessed identically for all students (regardless of attendance method), and
- class materials are provided to all students in exactly the same way*
We always deliver live/real-time, instructor-led training. We do not use pre-recorded video to present "instructor-led" classes.
*We ship hardcopy materials, to remote students, for CWNP classes. All other classes use electronic materials.
We are often asked for links to vendor certification information. Please see below for some of the most requested links...
Cisco provides information on its website, for currently available exams: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list.html
Links from the exam page provide information on individual course training, certification exams, re-certification, and provide additional information on exam revisions, along with their relevant FAQs.
Up-to-date information about currently-available CompTIA exams, along with testing methods and locations, and pricing is available from its website: https://certification.comptia.org/testing
CWNP - Certified Wireless Networking Professional
CWNP announces general exam updates on its website: https://www.cwnp.com/it-certification-exam-update/
In addition, CWNP may place class-specific information on its associated Course Outline page. Students are responsible to check CWNP's website for information about class/exam retirement and updates.
Each of the product pages (CWNA, CWSP, CWDP, CWAP, etc) contains a listing of exam objectives and, where available, a "what changed?" document with information comparing the new version and retired exams.
Specifically, we are often asked the question about CWNA recertification. CWNP's published policy is as follows: the CWNA certification is valid for 3 years. To recertify, the student can choose one of two options:
 pass the current version of the CWNA exam (see https://www.cwnp.com/certifications/cwna), OR
 pass one of the Professional-level certifications exams (CWSP,CWDP, CWAP) before your CWNA expires. By selecting option 2, the student's CWNA certification will be automatically renewed for a further 3 years.
This link to EC-Council's website explains the required certification process along with relevant information about the exams: https://cert.eccouncil.org/application-process-eligibility.html#edrp
ISC2 CISSP exam information is available here: https://www.isc2.org/Certifications/CISSP#
Please let us know if you have any questions about certification training or exams. We would be pleased to assist you.
We do NOT recommend this.
Students are encouraged to re-read and study their course materials -thoroughly- before attempting any exam.
In recent years CWNP performed a study of exam candidates which concluded two things:
- that the average time between attending class and sitting the exam was approximately 4-6 weeks
- those who attended instructor-led training (in person or remotely) were more successful in their exams than those students who attempted their exams following a course of self-study
We recommend that our students - no matter which training course they have attended: Cisco, CWNP, EC-Council, etc. - take some time to prepare themselves. If a student rushes head-first into the exam, without studying properly, they may miss a vital concept or other part of their study that may cause them to fail their exam. On the other hand, students should not put off the exam for too long - or they may forget what they learned in class!
By training with an instructor our students have a valuable resource at their disposal - we encourage them to use it. We welcome after-class questions. We also recommend that our students make friends with their classmates and arrange to study together. Helping others, and entering into discussions together, really helps to cement knowledge... and make studying fun!
We want our students to succeed and will do all we can to help.
Most of our vendors (i.e., Cisco, etc.) prefer PearsonVUE as their "proctor of choice".
To arrange your exam through PearsonVUE, go to PearsonVue.com then follow these instructions:
Once you reach PearsonVUE's homepage...
1. Top-left of screen, click the "For Test Takers" dropdown
2. Select "Schedule an Exam"
3. Select your program vendor (Cisco, Microsoft, etc.)
4. Sign into your program vendor account (or create one)
5. Follow onscreen instructions for arranging your exam
6. Select the most convenient site location
7. Select from the available dates/times
8. Once arranged, you may arrive up to 15 minutes before your scheduled exam time
PearsonVUE generally requires 24 hours notice prior to exam date to (a) arrange an exam, or (b) to make any changes.
If you have any problems while trying to arrange your exam, PearsonVUE's Customer Services can be contacted by calling (952) 905-7483 and is available Monday-Friday 7:00AM to 7:00PM (Central time zone).
NC-Expert's Pleasanton training facility is an authorized PearsonVUE Testing Center.
Most NC-Expert CWNP students will receive an associated exam voucher at the end of class. Please do not arrange CWNP exams prior to class attendance as NC-Expert cannot issue refunds for any unused exams (which may be included in a student's enrollment package). Exams are not transferable.
NC-Expert does not arrange exams onsite. Exams must be arranged, in advance, through the PearsonVUE website.
NC-Expert's classes are priced significantly below its competitors.
We understand that people work hard for their money. A lot of IT training companies price their courses at exorbitant levels. We think that your money and your time is valuable and should not be wasted.
Although we price at a low level, we provide a high-level of service: top-quality training, official materials, and follow-up support.
Our main training center is in Pleasanton, CA - not far from San Francisco.
If we say that a class is "in-person" you will be taught by a real person in the room with you - not by a remote instructor, as has been the case with some of our competitors. We have heard tales from our students who have attended "in-person" classes with some of our competitors, that they thought they were attending a "live, in person class"... when the only in-person attendees were the students: the instructor merely appeared - albeit live - on a screen, at the front of the room!
However, almost all of NC-Expert's classes can be attended remotely. We have honed our presentation platforms, over the years, such that our remote attendance is almost the same as being in the classroom.
Our remote classes are taught live (not pre-recorded) and students can hear, and interact with, the other students, too. Live interaction between instructor and students, and students with students, is encouraged throughout our classes. As an example of what you might see as a remote-attendance student is shown below (student view):
Almost all our labs use remote desktops, so there is no difference between the lab experience of in-class students with that of remote-attendance students.
NC-Expert's classes are run at regular intervals.
We do not cancel classes except in seriously extenuating circumstances. Again, we have heard tales, from our students, of their experiences with competitors who have canceled classes on them, over and again. The students have gotten really frustrated about multiple cancellations and were so happy to have found us. We value your time, and appreciate that it often takes considerable organization to be able to arrange time out of work to attend class. This is why we do not "mess you around."
In addition, because we are not a huge conglomerate, we have the ability to be flexible. If you want a class on a specific date, let us know and we will try to work with you to accommodate. (Although we have a publicly advertised schedule, we also provide lots of private classes to companies, some of which may be amenable to permitting outside students to join a class with their team(s).)
It is that time of year again, where end-of-year funds need to be allocated, and planning for new year training options is well under way.
Our Government Savings Program is used for training solutions that have standard and/or special requirements. By taking advantage of the program, you have total flexibility in your choice of delivery options and courses. You determine the discount amounts you qualify for, based on the amount of training you buy, as well as having access to any of our additional promotions that run throughout the year.
Lock in your training budget now and enjoy all types of savings for as long as it takes to complete your training goals. And whether it’s in a classroom or online, public or private, NC-Expert has a delivery option to match your needs and preferences.
Benefits of choosing NC-Expert:
- Work with a dedicated training team. Our team includes former military personnel who understand the Federal Government and know first-hand how to assess your needs and execute a perfect learning plan.
- Build a brilliant workforce. From foundational skills to advanced knowledge, we can help you develop and retain skills for a stronger more reliable team.
- Support and back federal initiatives. Gain the knowledge/expertise needed to comply with top federal initiatives.
- Maximize your return on technology investments. Helping your team make the most of standardized platforms and emerging technologies.
- Update, streamline and strengthen infrastructure. Gain an understanding on how to reduce costs, improve interoperability and address cybersecurity vulnerabilities.
As a Woman-owned Small Business (WOSB), we have partnered with other, like-minded, small business and 8(a) providers, including those owned by a minority, service-disabled veterans, HUBzone, and native tribal (Alaskan) companies, as well as strategic government contractors to position courses that we can offer on several major contract vehicles, including GSA Schedule 70, ITES-2S, NetCents, FasTrac, GoLearn, SeaPort-e, SEWP IV, NECO and ECS III.
Contact us today to see how we can help preserve and stretch your training budget dollars!
Call us at: 1(855)941-2121
Or fill out the form on our Contact Us page
Company Founding and Ownership
Recently, questions have been raised as to the founding and ownership of NC-Expert. We would like to clarify this issue...
NetCertExpert, which rebranded under the "dba" name of NC-Expert for marketing purposes, and which operates under both names, was founded in 2011 by Rie Vainstein. She has solely and continuously owned 100% of the company since its founding.
Although persons may have been employed in positions of responsibility and visibility, at no time has any portion of ownership of the company been extended to any of those persons. Those persons were each engaged with the status of "employee". Any inferences or claims that any of those persons founded and/or, at any time, owned part of the company are completely false and misleading.
Bangladesh / India Branch
A company calling itself "NetCertExpert" has opened in Asia.
They say that "the best form of flattery is imitation", so we should feel proud that our reputation is so good that a company would want to duplicate our name.
However, please note that this company has *nothing* to do with the USA/California-based NetCertExpert, Inc. (dba NC-Expert) nor is it endorsed by us - the original NetCertExpert, Inc.
It has recently been brought to our attention that the company by the name of Sulekha has been promoting itself as an authorized agent for NC-Expert in the enrollment process for Cisco, CompTIA, and other IT training classes.
Although NC-Expert's company name, logo, street address, and Twitter feed appear on Sulekha's website, Sulekha does not have, and has never had, permission to represent NC-Expert.
Please note that any training obtained through Sulekha is *not* NC-Expert authorized. Sulekha representatives do not possess the ability to enroll the student in any NC-Expert classes, no matter what they may say. In addition, any "contact me" requests submitted through the Sulekha site will not be seen by any NC-Expert representatives.
NC-Expert is currently exploring legal remedies for this issue.