Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Can Anyone Enroll for Training with NC-Expert? Expand

Unfortunately, No

NC-Expert is a B2B company. We provide training and consulting services to commercial customers only.

To clarify, we provide services to managers, teams, and individual employees funded by their employers. We also provide services to small business owners / sole traders paying through their businesses.

Our training is aimed at professional IT engineers, who are already working in the industry.

We do not provide services to independent individuals funded out of pocket – and apologize for any inconvenience this may cause.

I am confused and don’t know where to start – I need help! Expand

Confused? Not Sure Where to Start?

Choosing a path for career certifications can be a daunting prospect – especially when there are so many conflicting sources of information.

Beginning a career in IT with a solid foundation is the best and most logical place to start. It is also a good idea to begin with a standard/accepted industry certification that:
(a) is recognized in the industry,
(b) helps with knowledge which promotes more effective career progression, and
(c) allows for mobility between employers.

For these reasons, we offer the following suggestions:


We have simplified our suggestions into these few main vendors, which offer major industry-recognized certifications, because we understand that no-one wants to waste money and time in certifying for something they would probably never use or need.

By virtue of their “vendor neutral” status, certifications such as CompTIA (general) and CWNP (specifically aimed at Wireless) are very useful to most employers, and are “portable” between employers. By this, we mean that it doesn’t really matter what technology an employer uses – the knowledge gained from CompTIA and CWNP certification training is generic enough to give the student a good, broad, overview of most of the available technological offerings (available equipment) in these fields.

CompTIA offers a number of generic, industry-recognized certifications such as Administrator Plus, Network Plus, and Security Plus, and also specializes in certifications such as CyberSecurity, general Infrastructure (i.e., Linux), Cloud technology, and Project Management.

CWNP certifications are well-known in the Wireless Technology arena. CWNP provides vendor-neutral training, in various areas of wireless networks (administration, design, security, etc.), which explains the why of wireless technology, not just the how. Being presented with such meaningful concepts in class, enables the engineer to deeply comprehend wireless technology at its most basic level. Many of our students have had their fabled “Aha! That’s how it works!” moments during these training classes. 🙂

Cisco training and certifications, on the other hand, are specific to Cisco technology – but Cisco certifications are very widely recognized and accepted as proof of competence in the IT networking field. Cisco offers multiple tracks (or areas of focus) and is probably one of the most globally-recognized certification providers in the industry. This is due to Cisco’s tremendous corporate size and worldwide presence in the IT networking industry.

Information about our CompTIA classes can be found here.

Information about our CWNP classes can be found here.

You can find out more about our Cisco training here.

We can be reached at 1(855)941-2121 to discuss your specific needs and goals.

Do you offer any other or Additional Vendors’ trainings? Expand

The vendors named on our website are, by no means, the only vendors whose training we provide.

So, the short answer is “Yes” we are pleased to offer additional vendor options.

We have a number of trusted partners who provide authorized training on our behalf. They, in turn, are authorized partners of those additional vendors. This serves to extend our portfolio and provides a better “one stop” service to our customers.

We offer training from the following vendors (as outlined in the table below), which is delivered by our partners.

Please call us at 1(855) 941-2121 to discuss course details, pricing, locations, and dates.

VendorCourse Title
Configuration Essentials
Programming Essentials
Airwave Installation, Configuration, and Use
ClearPass Essentials
Implementing Aruba Campus Switching Solutions
Implementing Aruba WLAN
Scalable WLAN Design and Implementation
Switching Fundamentals for Mobility
Amazon Web Services (AWS)
Architecting on AWS (AWS-ARCHIT)
Architecting on AWS - Accelerator (AWS-ACARCH)
Big Data on AWS (AWS-BIGDAT)
Business Essentials (AWS-BUSESS)
Cloud Practitioner Essentials (AWS-ACPEXX)
Data Warehousing on AWS (AWS-DBDWOA)
Developing for AWS (AWS-DODEVA)
DevOps Engineering on AWS (AWS-DEVOPS)
Exam Readiness: Certified Solutions Architect - Associate (AWS-CERSAA)
Migrating to AWS (AWS-MIMAWS)
System Operations with AWS (AWS-SYSOPS)
Technical Essentials (AWS-TECESS)
Virtual Apps and Desktops 7 Administration
Hewlett Packard
Architecting Advanced HPE Server Solutions
Architecting HP FlexNetwork Solutions
Building HPE Hybrid IT Solutions
Building HPE Storage Solutions
Designing HPE Server Solutions
Integrating HPE Syngergy Solutions
Palo Alto Networks
Firewall 8.1 Essentials: Configuration and Management
Firewall 8.1: Optimizing Firewall Threat Prevention
Firewall 8.1: Troubleshooting
Panorama 8.1: Managing Firewalls at Scale
Traps 4.2: Deploy and Optimize
Traps 4.2: Install, Configure, and Manage
Traps 5.0: Cloud Service Operations
Project Management Institute (PMI)
Agile Certified Professional (PMI-ACP)
Certified Associate in Project Management (CAPM)
Get Going with QuickBooks
Keep Going with QuickBooks
Product Owner Certified (SPOC)
Accounting Essentials
Softskills / Project Management
Project Management Fundamentals
Project Management for Senior Managers
Network Security Administrator
Network Security Advanced Administration
Content Analysis 2.x Administration
ProxySG 6.6 Advanced Administration
ProxySG 6.6 Basic Administration
Certified Engineer (VMCE)
One Assessment Workshop (VMOAW)
Horizon 7: Install, Manage, Configure (VICM7) v7.3
NSX: Install, Configure, Manage (NSXICM64) v6.4
vSphere: Fast Track (VSFT80) v6.7
vSphere: Install, Configure, Manage (VSICM67) v6.7
vSphere: Optimize and Scale plus Troubleshooting Fast Track v6.7
vSphere: Skills for Operators v6.7
vSphere: Skills for Public Sector Administrators v6.7
vSphere Troubleshooting Workshop v6.7
and others...
Contact Us for further details
I can’t attend in person. Do you offer anything other than “in person” attendance? Expand

Yes. Almost all of our classes can be attended remotely.

Remote attendance training classes are live (in real time) and can be accessed from the comfort of your own office or home using most Internet-enabled devices.

Our team has developed a presentation methodology whereby students do not miss out on anything – except the stress and added expense of travel!

  • remote students can interact with the instructor, and other students, as if they were all in the same room
  • NC-Expert’s labs are accessed identically for all students (regardless of attendance method)
  • all students will be provided with the same materials

Whether in-person or virtual attendance is selected, we deliver live instructor-led training. We do not use pre-recorded video to present “instructor-led” classes.

Should I sit the exam immediately at the end of class? Expand

We do not recommend this.

Our students are encouraged to re-read and study their course materials – thoroughly – before attempting any exam.

In recent years, one of our vendor organizations performed a study of exam candidates, which concluded two things:

  1. that the average time between attending class and sitting the exam was approximately 4-6 weeks
  2. those students who attended instructor-led training (in-person or remote) earned higher average exam scores than those who engaged in independent self-study

We recommend that our students take some time to prepare themselves, no matter which type of training class they have attended. If a student rushes into their exam, without studying properly, they could miss vital concepts that may cause them to fail their exam. On the other hand, students should not put off the exam for too long or they may forget what they learned in class!

By training with an instructor, students have a valuable resource at their disposal – and we encourage them to use it. We welcome after-class questions. We also recommend that our students make friends with their classmates and arrange to study together. Helping others, and entering into discussions together, really helps to cement knowledge… and makes studying fun!

We want our students to succeed and will do all we can to help.


How does NC-Expert compare to its competitors? Expand


NC-Expert’s classes are priced significantly below most of its competitors.

Some IT training companies (our Competitors) price their classes at exorbitant levels. We think that money and time is valuable and should not be wasted.

Although we price at a lower level, this is not reflective of the service we offer: we provide a high-level of service, top-quality training, official materials, and follow-up support.


Our main training center is in Pleasanton, California, USA – not far from San Francisco.

If we say that a class is “in-person” you will be taught by a real person in the room with you and not by a remote instructor, as has been the case with some of our competitors. Our students have reported to us that, when taking advertised “in person” classes with some of our Competitors, the only in-person attendees were the students: the instructor merely appeared on a video screen, at the front of the room! (When questioned by the student, the Competitor’s representative maintained that the class was in person because (a) the student was in the room, and (b) the instructor was “live”, but simply presenting from an alternate location. This, as you can imagine, greatly dismayed the student. Rest assured that we will not “bait and switch” any of our students.)

However, almost all of NC-Expert’s classes can be attended remotely. We have honed our presentation platforms, over the years, such that our remote attendance is almost the same as being in the classroom.

Our remote classes are taught live (not pre-recorded) and students can hear, and interact with, the other students, too. Live interaction between instructor and students, and students with students, is encouraged throughout our classes. As an example of what you might see as a remote-attendance student is shown below (student view):

Almost all our labs use remote desktops, so there is no difference between the lab experience of in-class students with that of remote-attendance students.


NC-Expert’s classes are run at regular intervals.

We do not cancel classes except in seriously extenuating circumstances. Again, we have heard tales, from our students, of their experiences with Competitors who have canceled classes on them, over and again. The students have gotten really frustrated about multiple cancellations and were so happy to have found us. We value your time, and appreciate that it often takes considerable organization to be able to arrange time out of work to attend class. This is why we do not “mess you around.”

In addition, because we are not a huge conglomerate, we have the ability to be flexible. If you need a class on a specific date, let us know and we will try to work with you to accommodate. (Although we have a publicly advertised schedule, we also provide lots of private classes with companies, some of which may be amenable to permitting outside students/companies joining a class with their team(s) and sharing the costs.)

Governmental EoY Specials Expand

It is that time of year again, where “use-them-or-lose-them” funds need to be allocated, and planning for continuing training options is well under way.

Our Government Savings Option is used for training solutions that have standard and/or special requirements. By taking advantage of this special training, you have total flexibility in your choice of delivery options and classes. You determine the discount amounts you qualify for, based on the amount of training you buy, as well as having access to any of our additional promotions that run throughout the year.

Lock in your training budget now and enjoy all types of savings for as long as it takes to complete your training goals. And whether it’s in a classroom or online, public or private, NC-Expert has a delivery option to match your needs and preferences.

Benefits of choosing NC-Expert:

  • Work with a dedicated training team. Our team includes former military personnel who understand the how the government works and know, first-hand, how to assess your needs and execute a custom-fitted learning plan
  • Build a brilliant workforce. From foundational skills to advanced knowledge, we can help you develop and retain skills for a stronger more reliable team
  • Support and back federal initiatives. Gain the knowledge/expertise needed to comply with top federal initiatives
  • Maximize your return on technology investments. Helping your team make the most of standardized platforms and emerging technologies
  • Update, streamline and strengthen infrastructure. Gain an understanding on how to reduce costs, improve interoperability, and address cybersecurity vulnerabilities

As a Woman-owned Small Business (WOSB), we have partnered with other, like-minded, small business and 8(a) providers, including those owned by a minority, service-disabled veterans, HUBzone, and native tribal (Alaskan) companies, as well as strategic government contractors, to position courses that we can offer on several major contract vehicles, including GSA Schedule 70, ITES-2S, NetCents, FasTrac, GoLearn, SeaPort-e, SEWP IV, NECO and ECS III.

Contact us today to see how we can help preserve and stretch your training budget dollars!

Call us at: 1(855)941-2121


Or fill out the form on our Contact Us page

Other questions? Expand

If you have questions that are not addressed here, please check out our blog page

If you still cannot find your answer, please feel free to contact us by phone or email

Warning: false representations Expand

Company Founding and Ownership

Questions have, occasionally, been raised as to the founding and ownership of NC-Expert. We would like to formally clarify this issue…

NetCertExpert, which rebranded under the “dba” name of NC-Expert, for marketing purposes, operates under both names. The company was founded in 2011 by Rie Vainstein. She has solely and continuously owned 100% of the company since its founding, to the current time.

Although select indivdiuals have, at various points in the company’s history, been employed in positions of responsibility and visibility, at no time has any portion of ownership of the company been extended to any of those persons. Those persons were each engaged with the status of “employee”. Any inferences or claims by any of those persons that they founded and/or owned any part of the company were completely deceptive and false, and were made without official knowledge or authorization.

In addition, it has emerged that one or more of these employees may have made claims, and/or taken actions purporting to be authorized to act on the company’s behalf. Unless these actions were taken by the company owner, in person, such employee actions were unauthorized and, as a result of discovery of employee wrongdoing, any working relationship with those persons has been terminated. We are actively engaged in correcting the impact of those unauthorized actions.

Bangladesh / India Branch

A company calling itself “NetCertExpert” has opened in Asia.

They say that “the best form of flattery is imitation”, so we should feel proud that our reputation is so good that a company would want to duplicate our name and ride on our coat-tails!

However, please note that the Asian company has *nothing* to do with the original California/USA-based NetCertExpert, Inc. (dba NC-Expert) nor is it endorsed as a subsidiary or partner. There is no business relationship between the two companies.


It has recently been brought to our attention that the company by the name of Sulekha has been promoting itself as an authorized agent for NC-Expert in the enrollment process for Cisco, CompTIA, and other IT training classes.

Although NC-Expert’s company name, logo, street address, and Twitter feed appear on Sulekha’s website, this is absolutely without authorization. Sulekha does not have, and has never had, permission to represent NC-Expert.

Please note that any training obtained through Sulekha is *not* NC-Expert authorized. Sulekha representatives do not possess the ability to enroll the student in any NC-Expert classes, no matter what they may say. In addition, any “contact me” requests submitted through the Sulekha site will never be seen by any NC-Expert representatives.

NC-Expert has formally requested that Sulekha remove all references to NetCertExpert, Inc. and NC-Expert from its website. We are awaiting their action on this matter.

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