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Privacy Policy

Welcome to NC-Expert

We understand that privacy online is important to users of our site, especially when conducting business. This statement governs our privacy policies with respect to those users of the site (our “visitors”) who visit without transacting business and visitors who register to transact business on the site and make use of the various services offered by NetCertExpert, Inc. dba NC-Expert.

When do we Collect your Information?

We may collect your information:
(1) when you interact with certain portions of our website, such as our forums, blogs, and support center ("Website Collection")
(2) when you communicate with us by email, or otherwise ("Dialogue Collection"), and
(3) when you use our training services ("Student Information Collection")

In Plain English
We may collect your information when you use our website, email us, or use our training or advisory services.

What Information do we Collect?

We may collect personal information, electronic information.

Personal information is information that is expressly provided by you, such as your name, or information that can be used either alone or in combination with other information to personally identify you, such as your email address, phone number, and account user name. We may also collect payment information.

We may collect the following personal information from you:
~ Contact Information (such as name, email address, mailing address, and phone number)
~ Payment Information (such as card number, billing address, etc.)
~ Unique Identifiers (such as username and password for your NC-Expert account)
~ Basic information about your business (such as company name) and
~ Information related to your usage of our products as described in the next section, below.

Our third-party service providers may also, independently, collect billing information (credit card number and billing address) on our behalf to process orders.

In Plain English
The type of information we collect directly from you: personal. We may also collect information about your computer system (for marketing trend analysis purposes). (See section on "Cookies" below.)

Website and Dialogue Collection

As part of our Website Collection and Dialogue Collection, we ask you to provide information about yourself including but not limited to:
~ Contact details, including but not limited to your name, e-mail address, phone number, address
~ User ID and password, if you establish an NC-Expert account, and/or
~ Chat and video conference information, which you provide when interacting with our teams.

Why?
Providing your data is optional, but it may be necessary for certain services, accessing content, such as training, webinars, documentation, or to receive customer support services. In such cases, if you do not provide your information, we may not be able to provide you with the requested services.

How do we Collect your Information?

Directly and indirectly.

The information we collect is what you provide to us directly. For example, when you post comments, ask questions in our blog, fill out a “Contact Us” form or complete and submit a "Request for More Information" about our services form.

Also, we may collect and store all posted forum and blog information and user profiles and make them available for public viewing.

We also collect information such as Cookies (see next section for further information) from your computer (indirect collection).

In Plain English
We collect your information when you give it to us or post in forums or blogs and we may use cookies.

Cookies

NC-Expert collects information through "cookies" and other similar tracking technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole.

Cookies are text files saved by your browser when you log into your NC-Expert account or otherwise use our website. We may use both session cookies and persistent cookies to identify that you have logged in, to tell us how and when you interact with our software or services, and to check aggregate usage and web traffic.

Unlike persistent cookies, session cookies are deleted when you log off and close your browser. If you prefer, you can always change your browser options to stop accepting cookies or to prompt you before accepting cookies. However, if you do not accept cookies you may not be able to access the entirety of our services.

If you wish to clear your browser of cookies, you may want to check out the instructions listed here: http://www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html (Please note this link is to a completely unrelated website which is neither owned nor controlled by NC-Expert. Use at your own risk.)

In Plain English
We also collect your information using "cookies" and other similar tracking technologies when you visit our website. You can prevent this method of information collection if you like.

Registration

If you enroll in training classes, courses, programs, or create an account with us, you will have to provide us with your user ID so that we can authenticate your identity.

In Plain English
We collect your information when you enroll in our training classes, courses, or programs, and/or create an account with us.

How do we use Personal Information?

Other than the exceptions below, we do not share personal information with any third parties.

We use personal information to process payments, locate our client, improve and market our products, and for determining our external communication and messaging efforts.

In Plain English
Other than the few exceptions listed here, we do not share your personal information with third parties.

Exceptions

(a) Website Analytics

Our servers automatically record log data information about how a user interacts with our software and services on our websites. Log data may include a user's Internet protocol (IP) address, browser type, operating system, web page that the user was visiting before accessing our server, search terms, and the pages or features of our software or services accessed by the user and the time spent there. We use Google Analytics to assist us with the analysis of such data. Google's privacy policy is available at http://www.google.com/policies/privacy.

In Plain English
Exception #a: We share your website interaction information with Google for analytical purposes.

(b) Third-Party Service Providers

We may engage third-party service providers to provide limited services on our behalf.

We may provide personal information to such third parties only for the purpose of performing services on our behalf, such as payment processing, shipping courseware to students, assigning electronic labs or courseware to students, and/or sending marketing communications.

We rely on our trusted third parties to not disclose your personal information or use your personal information for any other purpose than to fulfill the purpose for which our transaction was intended.

In Plain English
Exception #b: If we give your information to a partner company, we expect that they will not use your information outside of our business relationship.

(c) Business Transactions

Information that we collect from users, including personal information, is considered a business asset and is protected as such.

Accordingly, if we go out of business or enter bankruptcy, or if we are acquired, e.g., as a result of a transaction such as a merger, acquisition, or asset sale, your personal information may be disclosed or transferred to the third-party acquirer in connection with the transaction.

You will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choice you may have regarding your personal information.

In Plain English
Exception #c: If someone buys us or we go bankrupt, your information may be transferred to someone else.

(d) Law Enforcement or Governmental Requirements

We may disclose personal information to law enforcement officials or government agencies as we, in our sole discretion, believe necessary:
(1) to satisfy or comply with any applicable law, regulation or legal process;
(2) to respond to lawful requests, including subpoenas, warrants or court orders;
(3) to protect our property, rights and safety and the rights, property and safety of third parties or the public in general; and
(4) to prevent or stop activity we consider to be illegal or unethical.

In certain situations, NC-Expert may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In Plain English
Exception #d: If the government asks for your information, we may have to comply.

(e) Consent

We may share your personal information with third-party sites or platforms, such as social networking sites, but only if you have expressly requested that we do so.

Similarly, by posting profile, content, or other information, including personal information to a forum or blog, you indicate your consent to its public use. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

We also display testimonials of satisfied customers on our websites in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at sales@nc-expert.com

In Plain English
Exception #e: If you post your information in one of our forums or on the blog, it is to be considered publicly accessible.

Other Privacy Considerations

The Legal Bases for Using Personal Information

The General Data Protection Regulation (EU) 2016/679 ("GDPR") is effective May 25, 2018. The GDPR requires that a valid legal basis be used to process personal data. In certain countries, there are different legal bases that we rely on to use your personal information, namely:
(i) Performance of a Contract
The use of your personal information may be necessary to perform the agreement you have with us.
For example, to complete your purchase of your product, to register and maintain your account and to make sure that your product performs its functions in a secure way or to respond to your requests.
(ii) Legitimate Interests
We may use your personal information for our legitimate interests.
For example, we rely on our legitimate interest to analyze and improve our products and the content on our websites, to send you notifications about course updates or information about related training that we believe may be of use to you, or to use your personal information for administrative, fraud detection or legal purposes.
(iii) Legal Obligation
We may use your personal information to comply with legal requirements, as further described in Exception d, above.
(iv) Consent
We may at times, request your consent to conduct certain actions with your personal information. When requesting your consent, we are transparent in ensuring you know what you are consenting to.
In Plain English
These are the legal bases we use for processing data subject to the GDPR.
(v) Choice
You may sign-up to receive email or newsletter or other communications from us. By interacting with us, such as attending a webinar, attending our sponsored events or downloading content from our website, you may be added to our mailing list. If you would like to discontinue receiving this information, you may update your email preferences by using the "Unsubscribe" link found in emails we send to you or at your member profile on our website or by contacting us at sales@nc-expert.com

Security

We take commercially reasonable measures to protect personal information from unauthorized access, use, and disclosure.

However, no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of your personal information.

In Plain English
We do what we reasonably can to protect your information.

Retention

We will retain your personal information as needed to fulfill the purposes for which it was collected. We will retain and use your personal information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.

Because these needs can vary for different data types in the context of different products or services, actual retention periods can vary significantly.

In Plain English
Our retention periods differ for each type of personal information, but we only retain such information to fulfill the purposes for which it was collected.

Links

Our website may contain links to other websites and services.

Any information that you provide on or to a third-party website or service is provided directly to the owner of the website or service and is subject to that party's privacy policy. Our Privacy Policy does not apply to such websites or services and we are not responsible for the content, privacy, or security practices and policies of those websites or services.

In Plain English
Our privacy policy doesn't apply when you visit sites we link to.

Update or Delete your Personal Information

Upon request, NC-Expert will provide you with information about whether we hold any of your personal information.

You may access, modify or delete (subject to applicable law) the personal information associated with your use of our services at any time by signing into your account and updating your personal information. Alternatively, you may contact us at sales@nc-expert.com

If you want us to delete your personal information from your NC-Expert account, please contact us at sales@nc-expert.com with your request and we will respond to your requests within a reasonable timeframe.

We will delete your information as soon as possible; however, some information may remain in archived/backup copies for our records or as otherwise required by law. We may retain your information for as long as your account is active or as needed to provide services to you, comply with our legal obligations, resolve disputes and enforce our agreements.

International

Your personal information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide your personal information to us, we may transfer your personal information to the United States and process it here.

NC-Expert is committed to subjecting all personal data received from European Union (EU) member countries in accordance with appropriate regulations.

In certain situations, NC-Expert may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In Plain English
If you're not in the U.S., we may transfer your information to the U.S. for processing.

Children

Our services are not directed to children under eighteen, and we do not knowingly collect personal information from children under eighteen.

If we learn that we have collected personal information of a child under eighteen we will delete such information from our files as soon as possible, provided, however, that some information may remain in archived/backup copies for our records or as otherwise required by law.

In Plain English
We don't knowingly collect information on children and will delete it if we inadvertently do collect it.

Revisions

We may modify and revise this Privacy Policy from time to time. If we make any changes to this Privacy Policy, we will post them on our website.

In Plain English
We publicly post our privacy policy on our website. If we make any changes, we also publish these to our website

Recourse

If you feel we have mishandled your personal information, please write to sales@nc-expert.com NC-Expert will make every effort to resolve the situation.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our CEO directly at rievainstein@nc-expert.com

If you think we have still not resolved your issue, you can contact the Independent Consumer Protection Organization "Better Business Bureau" (BBB) to independently handle any complaints. The BBB can be contacted through the following page https://www.bbb.org/consumer-complaints/file-a-complaint/get-started