Information Technology Infrastructure Library (ITIL)
ITIL is the respected body of knowledge and best practices for IT services management.
Owned by AXELOS, ITIL is the product of corroboration between the UK Cabinet Office (government) and Capita. These two entities combined their respective knowledge to create the concepts behind ITIL.
ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth and is a professionally-recognized certification scheme, which provides comprehensive, practical and proven guidance for businesses using IT-enabled services.
ITIL has also provided IT organizations with a common language to support meaningful communication across departments, organizations and geographies, resulting in increased effectiveness and efficiency. Having everyone on the same page and focused on what is important to the business helps drive increased value for money from IT as well as quicker accomplishment of the organization’s strategic goals and objectives.
NC-Expert is delighted to provide official ITIL training through our innovative and groundbreaking partner "Best Practice Training".
When you enroll in our ITIL class, you are getting the BEST!
- ITIL experts teach every class: they are not just ITIL certified instructors, they are true ITIL "gurus"
- Classes include instruction, courseware, exercises, practice exam, AND certification exam!
- Our courseware has the highest pass rate of all the official ITIL courseware we evaluated
- AND the proof is in the results: our instructors achieved for our students a pass rate of 95% for ITIL Foundation (as of 2017) - this is 5% above industry standards for all other ITIL classes!
Identify, Define, and Value Services
Video Instruction *Complementary Training!*
Many learners and IT professionals attend courses in IT service management, such as the ITIL Foundations course, and become excited with the possibility of using some of the best practices discussed in class in their organization. They learn about what services are, why they are important, how organizations can organize themselves to efficiently, and effectively, provision services for their consumers, and even learn about several of the practice areas that are required per the ITIL Foundation exam syllabus.
This is great information however, they don’t learn how to actually go about the business of identifying services in an organization, defining the service and service offerings, and explaining how a service enables value co-creation for its stakeholders. This course explores an easy-to-follow method for doing just that.
If you or your organization has attempted to define the services they offer and have found that they hit a wall, this course is for you!
Follow this link to enroll for the free video (self-study) training: https://www.bestpractice.training/course/identify-define-and-value-services-course/
This is a custom training class offered by the same Best Practice genius that brought you ITIL4 Foundations!
Change Mangement Training
Change Management is both a practice and a process used by IT organizations to identify and manage risks associated with the addition, modification, or removal of anything that could impact an IT service.
The benefit of this practice is that it helps maximize the value of change and, at the same time, maintain stable infrastructure while making changes quickly. Someone could say that the business would consider an IT organization a strategic partner ‘if it had the ability to quickly implement changes to IT services without negatively impacting customers and users’. The ability to quickly develop and implement new or changed services for its customers gives the business a substantial competitive advantage.
Although it is elementary to understand the need for modern IT service providers follow a detailed process when requesting and reviewing change, many IT organizations find themselves unable to keep up with the volume of changes requested. This leads to the practice spending less time on essential changes. Some organizations change management practices devolves into nothing more than box-checking. This creates no real benefit for the customers and users of a service as the success of individual changes are then left to chance.
Our custom class removes all of the mystery around this practice and goes much deeper into ‘a day in a change manager’s life’. In addition to what a change manager would do, we look HOW to do it. This course is based loosely on many of the principles and practices found in the Information Technology Infrastructure Library (ITIL). The ITIL framework has also provided thousands of IT organizations a common language to support meaningful communication across departments, organizations, and geographies, often resulting in increased effectiveness and efficiency.
A benefit of having everyone in the IT organization speaking the same language and following a standard approach when managing change is that it enables better communication between various silos or departments in the IT organization. Having a common frame of reference helps provide an increased focus on what is important to the business. This focus helps drive increased value for money from IT.
During the class we identify how change management and other processes/practices in the ITIL framework can be used in unison to help the IT organization better identify and manage risks with making change, use best practices to address identified risk, and reduce the number of change related incidents over time.
See the table below for class dates:
|Vendor||Class Title / Certification||Acronym||Start Date||Start Time||Time Zone||Method||Days||Related Link|
|Axelos||ITIL4 Foundations||ITIL4-FNDN||contact us||8:00 AM||hawaii||Virtual||3||https://nc-expert.com/itil/|
|Custom||Change Management||n/a||contact us||9:00 AM||pacific||Virtual||2||https://nc-expert.com/contact/|
Here is what some of our students have said:
“Angel was very engaging and took what could have been a 'dry' topic and made it relatable and interesting with her real world examples and energy level. She was excellent at taking the pulse of the class to ensure we understood the material, and gave many opportunities to ask questions or get clarifications” Stefanie P.
“Extremely helpful in understanding the true core topics and fundamental components of ITIL Foundation, made associating processes, definitions, stages, and more, much easier to connect the dots.” George S.
“Spoke clearly and gave excellant direction on how to cover material. Provided real world examples in order to contrast 'testable material' vs. actual work experience.” Ben N.
“The Instructor is amazing at relating to real-world and really helping to catch the main idea and how it would be used." Yun L.
For more information: