Information Technology Infrastructure Library (ITIL)
ITIL is the respected body of knowledge and best practices for IT services management.
Owned by AXELOS, ITIL is the product of corroboration between the UK Cabinet Office (government) and Capita. These two entities combined their respective knowledge to create the concepts behind ITIL.
ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth and is a professionally-recognized certification scheme, which provides comprehensive, practical and proven guidance for businesses using IT-enabled services.
ITIL has also provided IT organizations with a common language to support meaningful communication across departments, organizations and geographies, resulting in increased effectiveness and efficiency. Having everyone on the same page and focused on what is important to the business helps drive increased value for money from IT as well as quicker accomplishment of the organization’s strategic goals and objectives.
NC-Expert is delighted to be able to provide this training through our partner companies.
When you enroll in one of our ITIL classes, you are getting the BEST!
- ITIL experts teach every class: they are not just ITIL certified instructors, they are true ITIL "gurus"
- Classes include instruction, courseware, exercises, practice exam, AND certification exam!
- Our courseware has the highest pass rate of all the official ITIL courseware we evaluated
- AND the proof is in the results: our instructors achieved for our students a pass rate of 95% for Foundation (as of 2017) - this is 5% above industry standards for all other ITIL classes!
The following is our portfolio of classes, within the ITIL framework:
See the table below for course dates:
|Course Title||Course Code||Start Time||Time Zone||Days||Start Date||End Date|
|Operational Support and Analysis (OSA)||OSA||9:00 AM||EST||5||contact us||~|
|Continual Service Improvement (CSI)||CSI||9:00 AM||EST||3||contact us||~|
|Release, Control and Validation (RCV)||RCV||9:00 AM||EST||5||contact us||~|
|Service Operation (SO)||SO||9:00 AM||EST||3||2019-10-29||2019-10-31|
|Service Offerings & Agreements (SOA)||SOA||9:00 AM||EST||5||contact us||~|
|Service Strategy (SS)||SS||9:00 AM||EST||3||contact us||~|
|Planning Protection and Optimization (PPO)||PPO||9:00 AM||EST||5||contact us||~|
|Service Design (SD)||SD||9:00 AM||EST||3||contact us||~|
|Service Transition (ST)||ST||9:00 AM||EST||3||contact us||~|
|Managing Across the Lifecycle (MALC)||MALC||9:00 AM||EST||5||2019-12-09||2019-12-13|
|Practitioner||PRAC||9:00 AM||EST||3||contact us||~|
Here is what some of the students have said:
“Angel was very engaging and took what could have been a 'dry' topic and made it relatable and interesting with her real world examples and energy level. She was excellent at taking the pulse of the class to ensure we understood the material, and gave many opportunities to ask questions or get clarifications” Stefanie P.
“Extremely helpful in understanding the true core topics and fundamental components of ITIL Foundation, made associating processes, definitions, stages, and more, much easier to connect the dots.” George S.
“Spoke clearly and gave excellant direction on how to cover material. Provided real world examples in order to contrast 'testable material' vs. actual work experience.” Ben N.
“The Instructor is amazing at relating to real-world and really helping to catch the main idea and how it would be used." Yun L.
For more information: