Information Technology Infrastructure Library (ITIL)
ITIL is the respected body of knowledge and best practices for IT services management.
Owned by AXELOS, ITIL is the product of corroboration between the UK Cabinet Office (government) and Capita. These two entities combined their respective knowledge to create the concepts behind ITIL.
ITIL is a professionally-recognized certification scheme, which provides comprehensive, practical and proven guidance for businesses using IT-enabled services.
NC-Expert is delighted to be able to provide this training through one of our partner companies.
When you enroll in one of our ITIL classes, you are getting the BEST!
- ITIL experts teach every class: they are not just ITIL certified instructors, they are true ITIL "gurus"
- Classes include instruction, courseware, exercises, practice exam, AND certification exam!
- Our courseware has the highest pass rate of all the official ITIL courseware we evaluated
- AND the proof is in the results: our instructors achieved for our students a pass rate of 95% for Foundation (as of 2017) - this is 5% above industry standards for all other ITIL classes!
The following is our portfolio of classes, within the ITIL framework:
See the table below for course dates:
|Course Title||Course Code||Start Time||Time Zone||Days||Start Date||End Date|
|Operational Support and Analysis (OSA)||OSA||9:00 AM||EST||5||2019-10-14||2019-10-18|
|Continual Service Improvement (CSI)||CSI||9:00 AM||EST||3||contact us||~|
|Release, Control and Validation (RCV)||RCV||9:00 AM||EST||5||2019-08-12||2019-08-16|
|Service Operation (SO)||SO||9:00 AM||EST||3||2019-07-23||2019-07-25|
|Service Operation (SO)||SO||9:00 AM||EST||3||2019-10-29||2019-10-31|
|Service Offerings & Agreements (SOA)||SOA||9:00 AM||EST||5||contact us||~|
|Service Strategy (SS)||SS||9:00 AM||EST||3||2019-10-01||2019-10-03|
|Planning Protection and Optimization (PPO)||PPO||9:00 AM||EST||5||2019-07-15||2019-07-19|
|Service Design (SD)||SD||9:00 AM||EST||3||2019-08-27||2019-08-29|
|Service Transition (ST)||ST||9:00 AM||EST||3||2019-08-06||2019-08-08|
|Managing Across the Lifecycle (MALC)||MALC||9:00 AM||EST||5||2019-12-09||2019-12-13|
Here is what some of the students have said:
“Angel was very engaging and took what could have been a 'dry' topic and made it relatable and interesting with her real world examples and energy level. She was excellent at taking the pulse of the class to ensure we understood the material, and gave many opportunities to ask questions or get clarifications” Stefanie P.
“Extremely helpful in understanding the true core topics and fundamental components of ITIL Foundation, made associating processes, definitions, stages, and more, much easier to connect the dots.” George S.
“Spoke clearly and gave excellant direction on how to cover material. Provided real world examples in order to contrast 'testable material' vs. actual work experience.” Ben N.
“The Instructor is amazing at relating to real-world and really helping to catch the main idea and how it would be used." Yun L.
For more information: